Editing Foundever (section)

{{Short description|American contact center company}}
{{other uses|Sitel (TV channel)}}
{{Use American English|date=December 2022}}
{{Use mdy dates|date=December 2022}}
{{Infobox company
| name = Foundever Group
| logo = Foundever logo.svg
| type = [[Privately held company|Private]]
| traded_as = {{ubl|{{NYSE was|SWW}}|{{NASDAQ was|SITL}}}}
| predecessor = HQ800<ref name="book"/><br />Sitel
| founder = {{hlist|Laurent Uberti|Olivier Camino {{small|(Groupe Acticall founders)}}}}
| area_served = Worldwide
| key_people = Laurent Uberti ([[CEO]])
| industry = [[Customer service]] and [[business process outsourcing]]
| products = 
| services = 
| revenue = $4 billion (2023)<ref name="Foundever 2023"/>
| operating_income = 
| net_income = 
| aum = 
| assets = 
| equity = 
| owner = 
| num_employees = 170,000<ref name="Foundever 2023">{{cite web | title=CX Leader Sitel Group Accelerates Global Transformation with Rebrand to Foundever | website=Foundever | date=March 1, 2023 | url=https://foundever.com/news/sitel-group-accelerates-global-transformation-with-rebrand-to-foundever/ | access-date=March 7, 2023}}</ref>
| parent = Groupe Acticall
| divisions = 
| subsid = 
| footnotes = <ref>{{Cite web |date=April 16, 1997 |title=Form 10-K |url=https://www.sec.gov/Archives/edgar/data/943820/0000943820-97-000022.txt |access-date=September 12, 2024 |website=sec.gov}}</ref>
| foundation = {{Start date and age|1985}}
| location_city = [[Luxembourg City]]
| location_country = Luxembourg
| locations = 100+
| website = {{official url}}
}}

'''Foundever Group''' (previously known as '''Sitel Group''') is a privately owned [[contact center telephony| customer experience 
technology]] company headquartered in Luxembourg City. Foundever provides outsourced sales, technical support, customer service, and other business processes for large companies. The company has 170,000 employees and $4 billion in revenue.

Foundever started as a subsidiary of [[United Technologies]] called '''HQ800''' before being bought by then-President James Lynch in 1985. Renamed to Sitel, it grew quickly and became the first telemarketing organization to go public in 1995. It expanded internationally in the 1990s and 2000s. Financial problems prompted layoffs and restructuring in 2001. In 2007, majority owner [[Onex Corporation]] de-listed Sitel from [[NASDAQ]]. Groupe Acticall SAS, the current owner and operator, acquired Sitel in 2015. In 2021, Sitel merged with [[Sykes Enterprises]] to form Foundever. As off December 2024 the company laid off a significant number of employees as a result of flawed financial planning and client loss.