Editing Quality control (section)

{{about|the project management process}}
{{For|the record label|Quality Control Music}}
{{Use dmy dates|date=July 2019}}
{{short description|Processes that maintain quality at a constant level}}
[[File:Fotothek df n-04 0000019.jpg|thumb|Quality inspector in a [[Volkseigener Betrieb]] sewing machine parts factory in Dresden, [[East Germany]], 1977]]

'''Quality control''' ('''QC''') is a process by which entities review the quality of all factors involved in [[Production (economics)|production]]. [[ISO 9000]] defines quality control as "a part of [[quality management]] focused on fulfilling quality requirements".<ref>ISO 9000:2005, Clause 3.2.10</ref>

This approach places emphasis on three aspects (enshrined in standards such as ISO 9001):<ref name="PraxiomISO17">{{cite web |url=http://www.praxiom.com/iso-9001.htm |title=ISO 9001 Translated Into Plain English |author=Praxiom Research Group Limited |publisher=Praxiom Research Group Limited |date=16 August 2017 |access-date=29 November 2017}}</ref><ref name="AftFunda97">{{cite book |title=Fundamentals of Industrial Quality Control |chapter=Chapter 1: Introduction |author=Aft, L.S. |publisher=CRC Press |pages=1–17 |year=1997 }}</ref>

# Elements such as controls, job management, defined and well managed processes,<ref>{{cite web |url=http://www.nationalcallcenters.org/images/stories/InQueue/vol2no21.pdf |title=What the Call Center Industry Can Learn from Manufacturing: Part I |date=November 9, 2007 |author=Dennis Adsit |publisher=National Association of Call Centers |access-date=21 December 2012 |archive-date=4 July 2017 |archive-url=https://web.archive.org/web/20170704064643/http://www.nationalcallcenters.org/images/stories/InQueue/vol2no21.pdf |url-status=usurped }}</ref><ref>{{cite web |url=http://www.nationalcallcenters.org/images/stories/InQueue/Vol2No22.pdf |archive-url=https://web.archive.org/web/20170704063943/http://www.nationalcallcenters.org/images/stories/InQueue/Vol2No22.pdf |archive-date=2017-07-04 |url-status=usurped |title=What the Call Center Industry Can Learn from Manufacturing: Part II |date=November 23, 2007 |author=Dennis Adsit |publisher=National Association of Call Centers |access-date=21 December 2012 }}</ref> performance and integrity criteria, and identification of records
# Competence, such as knowledge, skills, experience, and qualifications
# Soft elements, such as personnel, [[integrity]], [[confidence]], [[organizational culture]], [[motivation]], [[team spirit]], and quality relationships.

[[Inspection]] is a major component of quality control, where physical product is examined visually (or the end results of a service are analyzed). Product inspectors will be provided with lists and descriptions of unacceptable [[product defect]]s such as [[Fracture|cracks]] or surface [[wikt:blemish|blemish]]es for example.<ref name="AftFunda97" />