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Remedial action
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{{Refimprove|date=December 2009}} A '''remedial action''' is a change made to a nonconforming product or service to address the deficiency. This also can refer to restoration of a landscape from industrial activity<ref>http://www.ruralarisings.co.uk/roclf.swf?ms=1229904000057{{dead link|date=April 2018 |bot=InternetArchiveBot |fix-attempted=yes }}</ref> Rework and repair are generally the remedial actions taken on products, while services usually require additional services to be performed to ensure satisfaction. In some settings, '''corrective action''' is used as an encompassing term that includes '''remedial actions''', [[corrective action]]s and [[preventive action]]s. ‘Remedial Action’ is a term referring to actions taken by businesses to counteract deficiencies or undesirable characteristics in their products. In this way it is distinct from ‘Corrective Action’, which aims to change the processes that led to these deficiencies, and ‘Preventive Action’, which aims to strengthen weak management systems not yet responsible for any deficiency<ref>{{Cite web |title=Back to Basics: Corrective vs. Preventive Action {{!}} ASQ |url=https://asq.org/quality-progress/articles/corrective-vs-preventive-action?id=f5c21a6abfea4bbe8d0c079b430e33a3 |access-date=2022-11-09 |website=asq.org}}</ref> Remedial Action is often enacted through ‘Remedial Action Plans’ (RAPs) of three or more stages. For example, one North American river protection scheme drew up a plan that identified environmental problems and sources of [[pollution]], evaluated and carried out actions to restore the area, and confirmed that these actions had been effective <ref>The St. Mary's River Bi-National Public Advisory Council (2015) Remedial Action Plan, [online] Available at: https://www.lssu.edu/bpac/remedial-action-plan-3 {{Webarchive|url=https://web.archive.org/web/20151105113200/http://www.lssu.edu/bpac/remedial-action-plan-3 |date=2015-11-05 }} [Accessed November 2015]</ref> These actions normally have negative effects on a company’s image and profits. A fine balance is often struck between denying the existence of problems or wrongdoing and choosing to publicise this existence before being exposed removes the company’s ability to control the way any scandal is seen.<ref>{{Cite web |date=2014-10-23 |title=Tesco profits down 92% |url=https://www.independent.co.uk/news/business/news/tesco-profits-down-92-as-scandal-costs-supermarket-ps263-million-9812538.html |access-date=2022-11-09 |website=The Independent |language=en}}</ref>
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