Editing FCAPS (section)

==Background==
The ISO, under the direction of the [[Open Systems Interconnection|OSI]] group, has created a network management model as the primary means for understanding the major functions of network management systems. The model in question is interchangeably called either the ''OSI network management model'' or ''ISO network management model'' so the full name could be the ''OSI/ISO network management model''.

The comprehensive management of an organization's [[information technology]] (IT) [[infrastructure]] is a fundamental requirement. Employees and customers rely on IT services where availability and performance are mandated, and problems can be quickly identified and resolved. [[Mean time to repair]] (MTTR) must be as short as possible to avoid system [[downtime]]s where a loss of revenue or lives is possible.