Editing Human relations movement (section)

==Mayo's work==
[[Elton Mayo]] stressed the following:
# The power of natural groups, in which social aspects take precedence over functional [[organizational structure]]s.
# The need for reciprocal communication, in which communication is two way, from worker to chief executive, as well as vice versa.
# The development of high quality [[leadership]] to communicate goals and to ensure effective and coherent [[decision making]].<ref>{{cite book|last=Wilson & Rosenfield|title=Managing Organizations|publisher=McGraw Hill Book Company|location=London|pages=9}}</ref>

It has become a concern of  all many companies to improve the job-oriented interpersonal skills of employees. The teaching of these skills to employees is referred to as "soft skills" training. Companies need their employees to be able to successfully communicate and convey information, to be able to interpret others' emotions, to be open to others' feelings, and to be able to solve conflicts and arrive at resolutions. By acquiring these skills, the employees, those in management positions, and the customer can maintain more compatible relationships.<ref>{{cite book|last=DuBrin|first=A J|title=Human Relations Interpersonal Job-Oriented Skills|year=2007|publisher=Pearson Prentice Hall|location=New Jersey|pages=2|edition=9}}</ref>