Editing Interactive kiosk (section)

==History==
The first self-service, interactive kiosk was developed in 1977 at the [[University of Illinois at Urbana–Champaign]] by a pre-med student, Murray Lappe. The content was created on the PLATO computer system and accessible by the plasma touch-screen interface. The [[plasma display panel]] was invented at the University of Illinois by Donald L. Bitzer. Lappe's kiosk, called The Plato Hotline allowed students and visitors to find movies, maps, directories, bus schedules, extracurricular activities, and courses.<ref>{{cite web | url=https://kioskindustry.org/kiosk-about/kiosk-history/ | title=Kiosk History - A History of Kiosks | access-date=10 September 2022 | archive-date=10 September 2022 | archive-url=https://web.archive.org/web/20220910145639/https://kioskindustry.org/kiosk-about/kiosk-history/ | url-status=live }}</ref><ref>{{cite web | url=https://www.meridiankiosks.com/evolution-of-the-self-service-kiosks/ | title=The Evolution of Self-Service Kiosks | date=22 March 2017 | access-date=10 September 2022 | archive-date=10 September 2022 | archive-url=https://web.archive.org/web/20220910145636/https://www.meridiankiosks.com/evolution-of-the-self-service-kiosks/ | url-status=live }}</ref>

The first successful network of interactive kiosks used for commercial purposes was a project developed by the shoe retailer Florsheim Shoe Co., led by their executive VP, Harry Bock, installed circa 1985. The interactive kiosk was created, manufactured, and customized by ByVideo Inc. of Sunnyvale, California. The network of over 600 kiosks provided images and video promotion for customers who wished to purchase shoes that were not available in the retail location. Style, size, and color could be selected, and the product paid for on the kiosk itself. The transaction was sent to the Florsheim mainframe in St, Louis, MO, via dialup lines, for next-day home or store delivery via Federal Express. The hardware (including a microcomputer, display system, touchscreen) was designed and built by ByVideo, while other components (like the CRT, floppy disk, printer, keyboard, and physical housing) were sourced from other vendors. The videodisc material was created quarterly by ByVideo at Florsheim's direction, in ByVideo's state-of-the-art video production facility in California. This kiosk network operated for over 6 years in Florsheim retail locations.<ref>{{cite news |title=FLORSHEIM'S REALLY BIG `SHOE' IS A VIDEO SHOPPING NETWORK |url=https://www.deseret.com/1988/9/22/18778883/florsheim-s-really-big-shoe-is-a-video-shopping-network/ |access-date=19 October 2024 |author1=Deseret News |work=Deseret News |date=22 September 1988 |language=en}}</ref><ref>{{cite news |author1=Chicago Tribune |title=FLORSHEIM STEPPING INTO UTURE WITH ELECTRONIC SHOE CATALOGUE |url=https://www.chicagotribune.com/1987/07/13/florsheim-stepping-into-uture-with-electronic-shoe-catalogue/ |access-date=19 October 2024 |work=Chicago Tribune |date=13 July 1987 |archive-date=14 December 2024 |archive-url=https://web.archive.org/web/20241214050444/https://www.chicagotribune.com/1987/07/13/florsheim-stepping-into-uture-with-electronic-shoe-catalogue/ |url-status=live }}</ref><ref>{{cite news |last1=Tyndall |first1=Kate |title=Electronic salespeople -- newest retailing wrinkle - UPI Archives |url=https://www.upi.com/Archives/1987/09/13/Electronic-salespeople-newest-retailing-wrinkle/8683558504000/ |access-date=19 October 2024 |work=UPI |agency=UPI |date=13 Sep 1987 |language=en}}</ref>

In 1991, the first commercial kiosk with an Internet connection was displayed at Comdex. The application was for locating missing children.<ref name="Kielsen2010">{{cite book |last=Kielsen |first=Keith |title=Unleashing the Power of Digital Signage: Content Strategies for the 5th Screen |publisher=[[Focal Press]] |year=2010 |isbn=978-0-240-81302-8}}</ref> The first true documentation of a kiosk was the 1995 report by Los Alamos National Laboratory which detailed what the interactive kiosk consisted of. This was first announced on comp.infosystems.kiosks by Arthur, the original Usenet moderator.<ref name="Kielsen2010" />

In 1997, {{usurped|1=[https://web.archive.org/web/19981201222148/http://www.kioskcom.com/ KioskCom]}} was launched to provide a [[tradeshow]] for organizations looking to deploy interactive self-service kiosks. These trade shows used to occur twice a year, and offer companies education and demonstrations for successful self-service deployments.

The first company to launch a statewide interactive kiosk program was [[Imperial Multimedia]] in 2007. Imperial Multimedia installed interactive kiosks in 31 of Virginia's State Parks and these electronic kiosks included park overviews, printable maps, waypoints, points of interest, video tours of trails, and emergency information.<ref>{{Cite web |url=http://www.virginiaoutdoors.com/article/more/1107 |title=Information Stations in VA State Parks |access-date=28 April 2010 |archive-url=https://web.archive.org/web/20100430194123/http://www.virginiaoutdoors.com/article/more/1107 |archive-date=30 April 2010 |url-status=dead }}</ref>

Today's kiosks are usually found in the airport at departure and also baggage, QSR, and fast casual self-order deployments have greatly expanded. There are now restaurants that orders only come in via mobile or kiosks.  With the [[COVID-19]] outbreak, new kiosk iterations such as the temperature screening kiosk have seen exponential growth in a very short time. Bill payment kiosks for AT&T and Verizon are expanding as well.