Editing OnStar (section)

==Overview==
[[File:OnStar.jpg|thumb|250px|Onstar unit in a 2008 [[Chevrolet Impala]]]]
The OnStar service relied on [[CDMA]] [[mobile phone]] voice and [[data communication]], primarily via [[Verizon Wireless]] in the United States and [[Bell Mobility]] in Canada, as well as location information using [[GPS]] technology. More recently, [[Telus Communications|TELUS]] and [[Onstar]] announced a new arrangement in 2021 for [[4G]] and [[5G]] in-vehicle mobility services.<ref>{{Cite web|url=https://news.gm.ca/en/home/newsroom.detail.html/Pages/news/ca/en/2021/Aug/0831-telus.html|title=General Motors and TELUS Redefine Automotive Connectivity for Canadian Customers|date=2021-09-21|access-date=2025-02-18}}</ref> Drivers and passengers can use its audio interface to contact OnStar representatives for emergency services, vehicle diagnostics and directions.

The OnStar service allows users to contact OnStar call centers during an emergency. In the event of a collision, detected by [[Airbag|airbag deployment]] or other sensors, [[Advanced Automatic Collision Notification]] features can automatically send information about the vehicle's condition and GPS location to OnStar call centers. OnStar has 24-hour emergency call centers in [[Warren, Michigan]]; [[Charlotte, North Carolina]]; and [[Ontario|Ontario, Canada]], and other call centers in [[Makati|Makati, Philippines]]; and [[Oshawa, Ontario]].{{Citation needed|date=April 2009}} This [[Advanced Automatic Collision Notification]] service is designed to assist emergency response efforts.

All OnStar-equipped vehicles have Stolen Vehicle Tracking, which can provide the police with the vehicle's exact location, speed, and direction of movement.

Starting in the 2009 model year, General Motors began equipping some new vehicles with Stolen Vehicle Slowdown. This feature allows OnStar to remotely slow down the stolen vehicle. The service is also expected to help reduce the risk of property damage, serious injuries or fatalities resulting from high-speed pursuits of stolen vehicles. Customers may opt out of that function.<ref>[https://abcnews.go.com/Business/Autos/story?id=3706113 "Device can remotely halt auto chases"] Chris Woodyard, USA TODAY, 2007-10-09</ref> The first successful use of this service occurred in October 2009 when a stolen Chevrolet Tahoe was recovered and its suspected thief was apprehended.<ref>[http://latimesblogs.latimes.com/technology/2009/10/onstar-gps-carjacking.html/ "OnStar stops truck that was carjacked at gunpoint"] Los Angeles Times, October 19, 2009. Retrieved October 30, 2009.</ref>

Also in 2009, General Motors began equipping some new vehicles with Remote Ignition Block, allowing OnStar to remotely deactivate the ignition so when the stolen vehicle is shut off, it cannot be restarted.<ref>{{Cite web|url=https://www.autoblog.com/2009/07/21/onstar-announces-remote-ignition-block-for-stolen-vehicles/|title=OnStar announces Remote Ignition Block for stolen vehicles|website=Autoblog|date=21 July 2009 |language=en|access-date=2020-04-02}}</ref>

All Stolen Vehicle Assistance services (Stolen Vehicle Tracking, Stolen Vehicle Slowdown and Remote Ignition Block) can be requested by the OnStar subscriber, but OnStar will not activate them until confirming with the police that the vehicle has been reported as stolen.

OnStar subscribers may be eligible for anti-theft and low mileage insurance discounts. Since OnStar can help with the recovery of a stolen vehicle, some insurance companies recognize this and offer a discount. Also, with certain insurance companies (for example, [[GMAC Insurance]]) and with subscriber permission, OnStar will send the insurance company the vehicle's odometer reading every month. If the subscriber qualifies as a low-mileage driver, they may be eligible for an insurance discount.

Even if the vehicle is OnStar equipped, no OnStar services are available until the system is activated. Vehicle owners can choose between various plans:<ref>{{Cite web |url=https://www.onstar.com/us/en/plans-pricing.html |title=OnStar's Plans & Pricing Page |access-date=2016-08-23 |archive-date=2016-09-09 |archive-url=https://web.archive.org/web/20160909000759/https://www.onstar.com/us/en/plans-pricing.html |url-status=dead }}</ref><ref>{{Cite web |last=Wayland |first=Michael |date=2018-04-30 |title=GM positions OnStar as revenue center, brand builder |url=https://www.autonews.com/article/20180430/OEM06/180439972/gm-positions-onstar-as-revenue-center-brand-builder |access-date=2020-08-24 |website=[[Automotive News]]}}</ref>
* '''Connected Access:''' Free for 10 years: includes Vehicle Diagnostics, Dealer Maintenance Notification, Chevrolet Smart Driver, and Marketplace<ref>{{Cite web|title=Chevrolet Connected Access|url=https://my.chevrolet.com/how-to-support/onstar-connected/plans/connected-access|access-date=2020-08-24|website=Chevrolet}}</ref>
* '''App Access''': $15/mo, includes In-Vehicle Streaming Audio Apps, Alexa Built-In, and Connected Navigation
* '''Remote Access''': $14.99/mo or $149.90/yr, includes Remote Key Fob, Family Link, On-Demand Diagnostics, Vehicle Locate, and Remote Personalization
* '''Onstar Guardian App''': $15/mo, Take Onstar on the go. An app that supports Automatic Crash Response, Emergency Services and Roadside assistance outside an Onstar equipped vehicle
* '''Unlimited Access:''' $29.99/mo, includes all services in Remote Access, plus Alexa Built-In, Connected Navigation, and access to 4G LTE Data
* '''Safety & Security''': $29.99/mo or $299.90/yr, includes Automatic Crash Response, Emergency Services, Roadside Assistance, Crisis Alert, Stolen Vehicle Assistance, and Turn-By-Turn Navigation
* '''Remote Access + Safety & Security''': $39.99/mo or $399.90/yr, includes all services in the Remote Access and Safety & Security Plans
* '''Unlimited Access + Safety & Security''': $49.99/mo, includes all services in the Unlimited Access and Safety & Security Plans

Mobile data access in the vehicle can be added with extra service plans, provided by TELUS in Canada.<ref>{{Cite web|title=General Motors and TELUS Redefine Automotive Connectivity for Canadian Customers|url=https://news.gm.ca/en/home/newsroom.detail.html/Pages/news/ca/en/2021/Aug/0831-telus.html|access-date=2025-02-18}}</ref>

In June 2022, GM began to include a three-year, prepaid OnStar and Connected Services premium subscription as a standard option on Buick, Cadillac, and GMC models, at a value of US$1,500. This subscription is a mandatory option included in the price of the vehicle, even if the owner does not intend to use the services.<ref>{{Cite web |last=Holderith |first=Peter |date=2022-08-09 |title=GM Makes $1,500 OnStar Subscription Mandatory on GMC, Buick, Cadillac Models |url=https://www.thedrive.com/news/gm-makes-1500-onstar-subscription-mandatory-on-gmc-buick-cadillac-models |access-date=2022-08-11 |website=The Drive |language=en}}</ref><ref>{{Cite web |last=Hall |first=Kalea |title=GM makes OnStar, connected services plan standard on some vehicles |url=https://www.detroitnews.com/story/business/autos/general-motors/2022/08/09/gm-makes-onstar-connected-services-plan-standard-some-vehicles/10278523002/ |access-date=2022-08-11 |website=The Detroit News |language=en-US}}</ref>

Legacy Plans no longer able to be purchased:
* '''Basic''': Free for first 5 years, which includes Remote Access, Advanced Diagnostics and Smart Driver which provides advice on driving style
* '''Protection''': $19.99/mo, which includes [[Advanced Automatic Collision Notification]], Emergency Services, Crisis Assist, Roadside Assistance, Remote Access, Advanced Diagnostics and 24/7 access to Advisors
* '''Security''': $24.99/mo, includes all services in the Protection plan, plus Stolen Vehicle Assistance
* '''Guidance''': $34.99/mo, includes all services in the Security plan, plus [[turn-by-turn navigation]], OnStar AtYourService, and 30 Hands-Free Calling Minutes