Editing Chatbot (section)

=== Company internal platforms ===
Companies have used chatbots for customer support, human resources, or in [[Internet of Things|Internet-of-Things]] (IoT) projects. [[Overstock.com]], for one, has reportedly launched a chatbot named Mila to attempt to automate certain processes when customer service employees request sick leave.<ref>{{cite news|last1=Greenfield|first1=Rebecca|title=Chatbots Are Your Newest, Dumbest Co-Workers|url=https://www.bloomberg.com/news/articles/2016-05-05/chatbots-are-your-newest-dumbest-co-workers|newspaper=Bloomberg.com|date=5 May 2016|access-date=6 March 2017|archive-date=6 April 2017|archive-url=https://web.archive.org/web/20170406040807/https://www.bloomberg.com/news/articles/2016-05-05/chatbots-are-your-newest-dumbest-co-workers|url-status=live}}</ref> Other large companies such as [[Lloyds Banking Group]], [[Royal Bank of Scotland]], [[Renault]] and [[Citroën]] are now using chatbots instead of [[call centres]] with humans to provide a first point of contact.{{citation needed|date=December 2024}} In large companies, like in hospitals and aviation organizations, chatbots are also used to share information within organizations, and to assist and replace service desks.{{citation needed|date=December 2024}}