Editing Service-level agreement (section)

===Outsourcing===
[[Outsourcing]] involves the transfer of responsibility from an organization to a supplier. This new arrangement is managed through a contract that may include one or more SLAs. The contract may involve financial penalties and the right to terminate if any of the SLA metrics are consistently missed. The setting, tracking and managing SLAs is an important part of the [[outsourcing relationship management]] (ORM) discipline. Specific SLAs are typically negotiated upfront as part of the outsourcing contract and used as one of the primary tools of outsourcing governance.

In software development, specific SLAs can apply to application outsourcing contracts in line with standards in [[software quality]], as well as recommendations provided by neutral organizations like [[CISQ]], which has published numerous papers on the topic (such as ''Using Software Measurement in SLAs''<ref name="CurtisUsing15">{{cite web |url=http://it-cisq.org/wp-content/uploads/2015/07/Using-Software-Measurement-in-SLAs-Integrating-CISQ-Size-and-Structural-Quality-Measures-into-Contractual-Relationships.pdf |title=Using Software Measurement in SLAs: Integrating CISQ Size and Structural Quality Measures into Contractual Relationships |author1=Curtis, B. |author2=Herron, D. |author3=Subramanyam, J. |publisher=CISQ |date=July 2015 |access-date=22 June 2016}}</ref>) that are available in to the public.