Editing Total quality management (section)

==== Baldrige Excellence Framework ====
In the United States, the Baldrige Award, created by Public Law 100–107, annually recognizes American businesses, education institutions, health care organizations, and government or nonprofit organizations that are role models for organizational performance excellence.  Organizations are judged on criteria from seven categories:<ref name="BaldrigeCriteria">{{cite web | url = https://www.nist.gov/baldrige/publications/business_nonprofit_criteria.cfm | title = 2015–2016 Baldrige Excellence Framework | website = www.nist.gov | publisher = [[National Institute of Standards and Technology]] | location = [[Gaithersburg, Maryland]] | access-date = 2015-01-10| date = 2009-08-27 }}</ref>
#Leadership
#Strategy
#Customers
#Measurement, analysis, and knowledge management
#Workforce
#Operations
#Results

Example criteria are:<ref>{{Citation | date = 2011-01-12 | title = 2011–2012 Criteria for Performance Excellence | publisher = [[National Institute of Standards and Technology]] | location = [[Gaithersburg, Maryland]] | url = https://www.nist.gov/baldrige/publications/upload/2011_2012_Business_Nonprofit_Criteria.pdf | access-date = 2010-10-20}}</ref>
*How do you obtain information on your customers’ satisfaction relative to their satisfaction with your competitors?
*How do you select, collect, align, and integrate data and information for tracking daily operations?
*How do you manage your workforce, its needs, and your needs to ensure continuity, prevent workforce reductions, and minimize the impact of workforce reductions, if they do become necessary?

[[Joseph M. Juran]] believed the Baldrige Award judging criteria to be the most widely accepted description of what TQM entails.<ref name="Juran"/>{{rp|650}}