Editing Business process (section)

===Knowledge management===

[[Knowledge management]] is the definition of the knowledge that employees and systems use to perform their functions and maintaining it in a format that can be accessed by others. Duhon and the Gartner Group have defined it as "a discipline that promotes an integrated approach to identifying, capturing, evaluating, retrieving, and sharing all of an enterprise's information assets. These assets may include databases, documents, policies, procedures, and previously un-captured expertise and experience in individual workers."<ref name="NikolićContemp13">{{cite journal |url=http://www.iiakm.org/ojakm/articles/2013/volume1_1/OJAKM_Volume1_1pp72-81.pdf |title=Contemporary management in a higher education institution in Serbia |journal=Online Journal of Applied Knowledge Management |author1=Nikolić, B. |author2=Dakić, J. |author3=Ružić-Dimitrijević, L.  |volume=1 |issue=1 |pages=72–81 |year=2013}}</ref> <br><br>
'''Customer Service'''<br>
Customer Service is a key component to an effective business business plan. Customer service in the 21st century is always evolving, and it is important to grow with your customer base. Not only does a social media presence matter, but also clear communication, clear expectation setting, speed, and accuracy. If the customer service provided by a business is not effective, it can be detrimental to the business success.<ref>{{cite web |last1=Plumlee |first1=Daniel |title=Council Post: The Importance Of Evolving Customer Service And Communication Strategies |url=https://www.forbes.com/sites/forbescommunicationscouncil/2020/01/03/the-importance-of-evolving-customer-service-and-communication-strategies/?sh=3a9b616c4449 |website=Forbes |access-date=9 August 2021 |language=en |date=3 January 2020}}</ref>