Editing Rogers Hi-Speed Internet (section)

==Criticism ==
Rogers has been criticised for traffic redirection and inspection. They use [[deep packet inspection]] to identify and throttle [[BitTorrent (protocol)|BitTorrent]] traffic.<ref>[https://www.cbc.ca/news/science/union-urges-crtc-to-curb-internet-interference-by-bell-rogers-1.706918 Tech Net Neutrality] on [[Canadian Broadcasting Corporation|CBC]], March 28, 2008</ref> and use website address errors (failed DNS lookups) to redirect traffic to their search portal.<ref name="DigitalHome">{{cite web|url=http://www.digitalhome.ca/content/view/2689/206|title=Rogers violates net neutrality by hijacking failed DNS lookups|website=digitalhome.ca|access-date=14 April 2018}}</ref> They have also made a controversial move to display advertisements in webmail despite users having to pay for the service (usually in paid web-apps, there is no advertising).<ref>{{cite web|url=https://www.thestar.com/Business/article/553164|title=Net result: Ads irked customers - The Star|website=thestar.com|access-date=14 April 2018}}</ref><!--Domain stolen by SEO spammer from Miami: <ref>{{cite web|url=http://www.p2pnet.net/story/17603|title=p2p.net story|website=p2pnet.net|access-date=14 April 2018}}</ref>-->

===Throttling===
[[BitTorrent (protocol)|BitTorrent]] traffic was restricted through [[bandwidth throttling]] using the SCE-2020, and in later years, the SCE-8000 from [[Cisco Systems]] Inc, which had caused complaints as users felt Rogers was overstepping their bounds as a service provider and despite Rogers advertising their service "for sharing large files and much more". Rogers had previously denied such allegations, despite widespread reports of the issue. Further controversy arose when in May 2007, Rogers began throttling all encrypted file transfers allegedly to combat BitTorrent traffic, but affecting all encrypted transfers regardless if they are BitTorrent traffic or not.<ref>{{cite web
| title = Rogers Bit Torrent Cat & Mouse
| publisher = dslreports.com
| date = 2006-02-09
| url = http://www.dslreports.com/shownews/71914
| access-date = 2007-06-15 }}</ref>
<ref>{{cite web
| title = Rogers Fights BitTorrent by Throttling All Encrypted Transfers
| publisher = torrentfreak.com
| date = 2007-04-11
| url = http://torrentfreak.com/rogers-fighting-bittorrent-by-throttling-all-encrypted-transfers/
| access-date = 2007-06-15 }}</ref>

In January 2011, the CRTC issued a letter to Rogers stating it was breaking CRTC policy by not "indicat[ing] that there are circumstances whereby the Rogers ITMP will also affect download speeds available to subscribers."
<ref>{{cite web
|title = CRTC letter to Rogers
|date = 2011-01-13
|url = http://www.michaelgeist.ca/content/view/5574/125/
|access-date = 2011-02-04
}}</ref> Despite the letter from the CRTC, Rogers still had not updated their policy pages as of February 4, 2011, and continued throttling all non-[[whitelist]]ed internet traffic (no longer just P2P) for up to 15 minutes after P2P had been disabled. Several games had been caught up in this more restrictive throttling as Rogers was incorrectly detecting them as P2P, and had also been slow to fix it despite offers of assistance from customers, and game manufacturers.
<ref>{{cite web
|title = Rogers throttling/deprioritizing World of Warcraft
|date = 2011-01-21
|url = http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/Getting_connected/thread-id/557
|access-date = 2011-02-04}}</ref>

On May 31, 2011, Rogers filed that they had resolved the [[World of Warcraft]] throttling, however they had only resolved it on their testing equipment, as users were still experiencing throttling.<ref>{{cite web
|title = Rogers Faces Yet Another Net Neutrality Complaint
|date = 2011-06-10
|url = http://www.michaelgeist.ca/content/view/5848/196/
|access-date = 2012-08-08
}}</ref> This resulted in the CRTC ordering testing done by Rogers, and the CRTC providing the complainant (Teresa Murphy) a redacted copy of the Rogers testing. On September 22, 2011, the CRTC released [http://www.crtc.gc.ca/eng/archive/2011/2011-609.htm Telecom Information Bulletin CRTC 2011-609], which set out new steps for complaints, and allowed for the [[World of Warcraft]] complaint to be sent to the CRTC Enforcements division. While the World of Warcraft complaint was then closed as it was resolved, the creators of the WoW complaint created a new one, which was then sent to Enforcements division, who then began looking into Rogers' throttling practices, and found additional<ref>{{cite web
|title = CRTC Investigation Finds Rogers Violated Net Neutrality Rules
|date = 2012-01-20
|url = http://www.michaelgeist.ca/content/view/6252/125/
|access-date = 2012-08-08
}}</ref> 
non-compliance.<ref>{{cite web
|title = CRTC Uncovers New Rogers Net Neutrality Violation
|date = 2012-03-02
|url = http://www.michaelgeist.ca/content/view/6354/135/
|access-date = 2012-08-08
}}</ref>

After Bell announced they were ending throttling in December 2011,<ref>{{cite web
|title = CRTC's Net Neutrality Rules in Action: Bell To Drop P2P Traffic Shaping
|date = 2011-12-20
|url = http://www.michaelgeist.ca/content/view/6209/125/
|access-date = 2012-08-08
}}</ref> and the CRTC Enforcement division finding another violation of CRTC throttling policy in January 2012, Rogers announced on Feb 6, 2012 that they were ending throttling on their network by the end of 2012.<ref>{{cite web
|title = Rogers Announces Plans To Drop Internet Throttling This Year
|date = 2012-02-06
|url = http://www.michaelgeist.ca/content/view/6294/196/
|access-date = 2012-08-08
}}</ref>

===Injection of content===
[[Image:Using-rogers.png|thumb|Rogers injects a warning message into Google.com]]

Since early December, 2007, Rogers has been injecting their own content into other companies' websites without permission.<ref>[http://www.dslreports.com/shownews/ISPs-Injecting-Their-Content-Into-Websites-90134 "Rogers tests new cap warning system, raises neutrality alarms"]. DSLreports.com.</ref> Rogers users who are close to their maximum [[data cap]] in their internet plan of choice are seeing red text appear above the content of every website they visit. The notice continues to appear on every page until the user either clicks a link acknowledging that they have seen the message or chooses to opt out of the notification.<ref>{{cite web|url=https://arstechnica.com/news.ars/post/20071210-canadian-isp-tests-injecting-content-into-web-pages.html|title=Canadian ISP tests injecting content into web pages|website=arstechnica.com|date=11 December 2007 |access-date=14 April 2018}}</ref>

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