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Interactive voice response
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=== Video === The introduction of [[Session Initiation Protocol]] (SIP) means that point-to-point communications are no longer restricted to voice calls but can now be extended to multimedia technologies such as [[video]]. IVR manufacturers have extended their systems into IVVR (interactive voice and video response), especially for the mobile phone networks. The use of video gives IVR systems the ability to implement [[multimodal interaction]] with the caller. The introduction of [[full-duplex]] video IVR in the future will allow systems the ability to read emotions and facial expressions. It may also be used to identify the caller, using technology such as [[Iris scan]] or other [[biometric]] means. Recordings of the caller may be stored to monitor certain transactions and can be used to reduce identity fraud.<ref>{{Cite web|url=http://www.nojitter.com/post/240171759/goodbye-ivr-hello-ivisuali-ivr|title=Goodbye IVR... Hello Visual IVR|publisher=No Jitter}}</ref>
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