Editing Vonage (section)

===Emergency calls===
Vonage offered 911 service on a VoIP platform for the first time in 2003.<ref>[http://www.vonage.com/corporate/about_timeline.php "Vonage  Timeline"]. Vonage.com</ref> For 911 location services to work, subscribers must activate the 911 calling feature by registering their full address with the company. Customers are responsible for maintaining their 911 location information at all times.<ref>[http://www.fcc.gov/guides/voip-and-911-service FCC Consumer Advisory: VoIP and 911] [[Federal Communications Commission]]</ref>

If a customer dials 911 before the 911 verification is completed, the call will usually be routed to a national 911 call center where basic information must be given (name, location, nature of emergency, etc.), after which the call is transferred to a local public service answering point, like a local Police Department.<ref>[http://www.vonage.com/features.php?feature=911 "Vonage 9-1-1 dialing"] {{Webarchive|url=https://web.archive.org/web/20070616181332/http://www.vonage.com/features.php?feature=911 |date=2007-06-16 }}. Vonage.com, ''Features''. Retrieved 2010-03-30.</ref><ref>[https://support.vonage.com/app/answers/detail/a_id/1110 "Traditional 911 and Vonage 911 Dialing"]. Vonage.com Support.</ref>