Editing Business process (section)

===Information technology as an enabler for business process management===

Advances in information technology over the years have changed business processes within and between business enterprises. In the 1960s, operating systems had limited functionality, and any workflow management systems that were in use were tailor-made for the specific organization. The 1970s and 1980s saw the development of data-driven approaches as data storage and retrieval technologies improved. Data modeling, rather than process modeling was the starting point for building an information system. Business processes had to adapt to information technology because process modeling was neglected. The shift towards process-oriented management occurred in the 1990s. Enterprise resource planning software with workflow management components such as SAP, Baan, [[PeopleSoft]], Oracle and [[JD Edwards]] emerged, as did business process management systems (BPMS) later.<ref name="PalmeriBPM_14">{{cite book |chapter=iBPM - Intelligent Business Process Management |title=The Complete Business Process Handbook: Body of Knowledge from Process Modeling to BPM |author=Palmer, N. |editor1=von Rosing, M.|editor2=Scheer, A.-W.|editor3=von Scheel, H. |volume=1 |publisher=Morgan Kaufmann |year=2015 |pages=349–361 |isbn=9780127999593}}</ref>

The world of e-business created a need to automate business processes across organizations, which in turn raised the need for standardized protocols and web services composition languages that can be understood across the industry. The [[Business Process Modeling Notation]] (BPMN) and [[Business Motivation Model]] (BMM) are widely used standards for business modeling.<ref name="KirchmerHigh17" /><ref name="vonScheelPhase114" /><ref name="ChenBusiness12" /> The Business Modeling and Integration Domain Task Force (BMI DTF) is a consortium of vendors and user companies that continues to work together to develop standards and specifications to promote collaboration and integration of people, systems, processes and information within and across enterprises.<ref name="OMGBusiness">{{cite web |url=http://www.omg.org/bmi/ |title=Business Modeling & Integration DTF |publisher=Object Management Group |access-date=23 February 2018}}</ref>

The most recent trends in BPM are influenced by the emergence of [[cloud technology]], the prevalence of [[social media]] and mobile technology, and the development of analytical techniques. Cloud-based technologies allow companies to purchase resources quickly and as required, independent of their location. Social media, websites and smart phones are the newest channels through which organizations reach and support their customers. The abundance of customer data collected through these channels as well as through call center interactions, emails, voice calls, and customer surveys has led to a huge growth in data analytics which in turn is utilized for performance management and improving the ways in which the company services its customers.<ref name="RossSMAC13">{{cite web |url=http://analytics-magazine.org/analytics-and-business-process-management/ |title=Analytics & Business Process Management |author=Ross, M. |work=Analytics |publisher=Institute for Operations Research and the Management Sciences |date=July–August 2013 |access-date=23 February 2018}}</ref>