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Interactive voice response
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=== SIP contact center === With the introduction of SIP contact centers, call control in a SIP contact center can be implemented by [[CCXML]] scripting, which is an adjunct to the [[VXML]] language used to generate modern IVR dialogues. As calls are queued in the SIP contact center, the IVR system can provide treatment or automation, wait for a fixed period, or play music. Inbound calls to a SIP contact center must be queued or terminated against a SIP end point; SIP IVR systems can be used to replace agents directly by the use of applications deployed using BBUA (back-to-back user agents).
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