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Mindset
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=== {{anchor|Productive and defensive}}Productive and defensive mindsets === According to [[Chris Argyris]], organizations have two dominant mindsets: productive and defensive.<ref>{{cite book |last=Argyris |first=Chris |date=2004 |title=Reasons and Rationalizations: The Limits to Organizational Knowledge |location=Oxford; New York |publisher=Oxford University Press}}</ref><ref name="Argyris">{{cite web|url=http://hbswk.hbs.edu/archive/4456.html|last1=Stark|first1=Mallory|last2=Argyris|first2=Chris|title=Surfacing Your Underground Organization |website=hbswk.hbs.edu |publisher=Baker Library, Harvard Business School|date=2004-11-01}} Interview with Chris Argyris.</ref> The productive mindset is hinged in logic, focused on knowledge and its certifiable results{{snd}}a decision-making mindset which is transparent and auditable.<ref name="Argyris" /> The defensive mindset is closed, self-protective and self-deceptive. It does not see the greater good, but centers on individual defense; truth, if perceived as harmful to the person concerned, would be denied. This may allow personal growth, but no organizational growth or development.<ref name="Argyris" />
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