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Job satisfaction
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==== Emotion ==== [[Mood (psychology)|Mood]] and [[emotions in the workplace|emotions at work]] are related to job satisfaction. Moods tend to be longer lasting but often weaker states of uncertain origin, while emotions are often more intense, short-lived and have a clear object or cause.<ref>Weiss HM, Cropanzano R. (1996). Affective events theory: a theoretical discussion of the structure, causes and consequences of affective experiences at work. ''Research in Organizational Behavior'' 8: 1Β±74</ref> Some research suggests moods are related to overall job satisfaction.<ref>Brief AP, Roberson L. (1989). Job attitude organization: an exploratory study. ''Journal of Applied Social Psychology'' 19: 717Β±727.</ref><ref>Weiss HM, Nicholas JP, Daus CS. (1999). An examination of the joint effects of affective experiences and job beliefs on job satisfaction and variations in affective experiences over time. ''Organizational Behavior and Human Decision Processes'' 78: 1Β±24</ref> Positive and [[negative emotion]]s were also found to be significantly related to overall job satisfaction.<ref name = Fisher>Fisher D. (2000). Mood and emotions while working: missing pieces of job satisfaction? ''Journal of Organizational Behavior'' 21, 185Β±202</ref> Frequency of experiencing net positive emotion will be a better predictor of overall job satisfaction than will intensity of positive emotion when it is experienced.<ref name=Fisher/> [[Emotion work]] (or emotion management) refers to various types of efforts to manage emotional states and displays. Emotion management includes all of the conscious and unconscious efforts to increase, maintain, or decrease one or more components of an emotion. Although early studies of the consequences of emotional work emphasized its harmful effects on workers, studies of workers in a variety of occupations suggest that the consequences of emotional work are not uniformly negative.<ref>Pugliesi K. (1999). The Consequences of Emotional Labor: Effects on Work Stress, Job Satisfaction, and Weil-BeinMotivation and Emotion, Vol. 23/2</ref> It was found that suppression of unpleasant emotions decreases job satisfaction and the amplification of pleasant emotions increases job satisfaction.<ref name = cote >Cote S., Morgan LM (2002). A longitudinal analysis of the association between emotion regulation, job satisfaction, and intentions to quit. Journal of Organizational Behavior vol 23, 947β962</ref> The understanding of how emotion regulation relates to job satisfaction concerns two models: # [[Emotional dissonance]]: a state of discrepancy between public displays of emotions and internal experiences of emotions,<ref>Ashforth, B. E., & Humphrey, R. H. (1993). Emotional labor in service roles: the influence of identity. Academy of Management Review, 18, 88β115</ref><ref>{{cite journal | last1 = Rafaeli | first1 = A. | last2 = Sutton | first2 = R. I. | year = 1989 | title = The expression of emotion in organizational life | journal = Research in Organizational Behavior | volume = 11 | pages = 1β42 }}</ref> that often follows the process of emotion regulation. Emotional dissonance is associated with high emotional exhaustion, low organizational commitment, and low job satisfaction.<ref>{{cite journal | last1 = Abraham | first1 = R | year = 1999 | title = The impact of emotional dissonance on organizational commitment and intention to turnover | journal = Journal of Psychology | volume = 133 | issue = 4| pages = 441β455 | doi=10.1080/00223989909599754| pmid = 10412221 }}</ref><ref>{{cite journal | last1 = Morris | first1 = J. A. | last2 = Feldman | first2 = D. C. | year = 1997 | title = Managing emotions in the workplace | journal = Journal of Managerial Issues | volume = 9 | pages = 257β274 }}</ref> # Social interaction model: taking the social interaction perspective, workers' emotion regulation might beget responses from others during interpersonal encounters that subsequently impact their own job satisfaction. For example, the accumulation of favorable responses to displays of pleasant emotions might positively affect job satisfaction.<ref name=cote/>
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