Editing Ticketmaster (section)

=== Cloned and invalid Bad Bunny concert tickets ===
On December 9, 2022, the day of [[Bad Bunny]]'s first concert of his [[World's Hottest Tour]] in [[Mexico City]], an unprecedented number of tickets were cancelled, affecting a considerable group of concertgoers, whose tickets were confiscated and destroyed.<ref name="VultureBB">{{Cite web |last=Gularte |first=Alejandra |date=2022-12-10 |title=Hundreds of Tickets Canceled for Bad Bunny Concert in Mexico |url=https://www.vulture.com/2022/12/ticketmaster-mexico-bad-bunny-counterfeit-tickets.html |access-date=2022-12-12 |website=Vulture |language=en-us}}</ref> Because of this, Ticketmaster received a great amount of criticism because many of the attendees who were denied entry were accused of having counterfeit or cloned tickets, even though those attendees presented proof of payment or their ticket had not even been previously scanned. The procurator of [[PROFECO|Office of the Federal Prosecutor for the Consumer]], described on Twitter that the agency had already requested a report from Ticketmaster Mexico on what happened at the [[Estadio Azteca]] and asked affected consumers to formalize their complaints under the terms of the law.<ref>{{Cite web |date=2022-12-10 |title=Final de la gira de Bad Bunny en México opacada por boletaje falso; Ticketmaster ofrece reembolsos |url=https://cnnespanol.cnn.com/2022/12/10/gira-de-bad-bunny-en-mexico-opacada-por-boletaje-falso-ticketmaster-ofrece-reembolsos-orix/ |access-date=2022-12-12 |website=CNN |language=es}}</ref> Due to the criticism, Ticketmaster Mexico released a statement through their social networks apologizing and saying that "the inconveniences in the accesses were a consequence of the presentation of an unprecedented number of fake tickets, which caused an out of the ordinary agglomeration of people and an intermittent operation of our system". They also offered refunds for the full cost of the tickets.<ref>{{Cite tweet|number=1601479817135677440|user=Ticketmaster_Me|title=#AvisoImportante con respecto al concierto de @sanbenito (#BadBunny) en el @EstadioAzteca|author=Ticketmaster Mexico|date=December 10, 2022|access-date=December 11, 2022}}</ref> However, PROFECO ordered that those affected not only be refunded the full cost of the ticket, but an additional 20%.<ref>{{Cite web|date=2022-12-11 |title=Ticketmaster deberá reembolsar y dar 20% extra a fans de Bad Bunny afectados: Profeco |url=https://www.forbes.com.mx/ticketmaster-debera-reembolsar-y-dar-20-extra-a-fans-de-bad-bunny-afectados-profeco/ |access-date=2022-12-12 |website=Forbes México |language=es-MX}}</ref>