Editing Caldor (section)

===Training programs===
*Early on, Bennett understood the importance of knowledgeable salesclerks and their impact on purchases, customer satisfaction, and reducing the number of refunds or exchanges.  He instituted routine training sessions not only for sales staff, but for department managers, and traveling supervisors, as well.<ref name="breed1966" /> This extensive and ongoing program taught customer service practices and included merchandise shows that previewed new lines to be added to the stores.<ref name="money1978">{{cite news|title=Caldor: the 'money machine'|work= Chain Store Age|date= August 1978}}</ref> 
*Caldor also offered an Executive Development Program, with topics ranging from best management practices to retail operations and customer service.  As part of these seminars, top-level executives and buyers also served in sales positions to better understand day-to-day store operations and customer response to merchandise, presentation, and service.<ref name="WS1969">{{cite news|title=Caldor, Inc.|work= Wall Street and U.S. Business|date= March 1969}}</ref>