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==Operations== All of QVC's operations (U.S., UK, Germany, Japan, Italy, and China) run 24 hours a day, although live programming hours vary between each region. ===Headquarters=== QVC has its headquarters in [[West Chester, Pennsylvania]] by [[U.S. Route 202]].<ref>"[http://www.qvc.com/AboutUsDirect.content.html Directions to QVC Studio Park] {{Webarchive|url=https://web.archive.org/web/20130131072808/http://www.qvc.com/AboutUsDirect.content.html |date=January 31, 2013 }}." QVC. Retrieved 11 August 2010.</ref><ref name="WGMap">"[http://factfinder.census.gov/servlet/MapItDrawServlet?geo_id=06000US4202983080&_bucket_id=50&tree_id=420&context=saff&_lang=en&_sse=on West Goshen township, Chester County, Pennsylvania] {{webarchive |url=https://web.archive.org/web/20110608180853/http://factfinder.census.gov/servlet/MapItDrawServlet?geo_id=06000US4202983080&_bucket_id=50&tree_id=420&context=saff&_lang=en&_sse=on |date=June 8, 2011 }}." [[U.S. Census Bureau]]. Retrieved 11 August 2010.</ref> The $100 million QVC Studio Park complex, located on an {{convert|80|acre}} plot of land, opened in 1997.<ref>"[http://nl.newsbank.com/nl-search/we/Archives?p_product=PI&s_site=philly&p_multi=PI&p_theme=realcities&p_action=search&p_maxdocs=200&p_topdoc=1&p_text_direct-0=0EB32EF21072192B&p_field_direct-0=document_id&p_perpage=10&p_sort=YMD_date:D&s_trackval=GooglePM Touring QVC'S Scene Of The Sale \ Entertainment and Retailing Meet in West Goshen Twp.] {{Webarchive|url=https://web.archive.org/web/20110609133635/http://nl.newsbank.com/nl-search/we/Archives?p_product=PI&s_site=philly&p_multi=PI&p_theme=realcities&p_action=search&p_maxdocs=200&p_topdoc=1&p_text_direct-0=0EB32EF21072192B&p_field_direct-0=document_id&p_perpage=10&p_sort=YMD_date:D&s_trackval=GooglePM |date=June 9, 2011 }}" ''[[The Philadelphia Inquirer]]''. 17 August 1997. D01 Business. Retrieved 11 August 2010.</ref> ===American QVC operations=== [[File:QVC Outlet.jpg|thumb|left|QVC Outlet store in Frazer, Pennsylvania]] QVC's U.S. operations are based in the Studio Park complex, which houses its corporate headquarters, studio and broadcasting facilities. Studio Park is the former corporate offices of the computer company [[Commodore International|Commodore]]. QVC's distribution centers are located in [[Lancaster, Pennsylvania]], [[Bethlehem, Pennsylvania]], [[Suffolk, Virginia]], [[Florence, South Carolina]], and [[Ontario, California]]. Its 2013 sales were worth $5.84 billion.<ref name="qvc.fr">{{cite web |url=http://qvc.fr/nous-connaitre/ |title=Nous Connaître | |access-date=2015-05-09 |url-status=dead |archive-url=https://web.archive.org/web/20150518103028/http://qvc.fr/nous-connaitre/ |archive-date=May 18, 2015 |df=mdy-all }}</ref> Call center facilities were located in [[San Antonio|San Antonio, Texas]] and [[Chesapeake, Virginia]], though both closed after call center employees permanently transitioned to remote work during the COVID-19 pandemic in 2020. A call center in [[Port St. Lucie, Florida]] was also in operation until 2016.<ref>{{cite news |title=QVC closing Treasure Coast call center|url=https://www.wpbf.com/article/qvc-closing-treasure-coast-call-center/1325801|access-date=9 July 2023 |publisher=WPBF |date=4 Jun 2015}}</ref> QVC U.S. also operates two outlet stores in Lancaster, Pennsylvania and [[Frazer, Pennsylvania]].<ref>[http://www.qvc.com/AboutUsStores.content.html QVC Retail Stores] {{Webarchive|url=https://web.archive.org/web/20131022082934/http://www.qvc.com/AboutUsStores.content.html |date=October 22, 2013 }}, QVC Retail Stores</ref> QVC broadcasts live in the United States 20/7. The four hours from 3am until 7am Eastern time, loop the "Today's Special Value" feature for [[Pacific Time Zone]] viewers, and previously aired programming. QVC broadcasts 364 days a year to more than 100 million households, and ranks as the number two television network in terms of revenue (#1 in home shopping networks), with sales in 2015 giving a net revenue of $8.7 billion. The only day on which QVC does not broadcast its usual format is [[Christmas]], when the station runs a taped telecast of the [[West Chester, Pennsylvania|West Chester]] Christmas Parade and other pre-recorded programming.<ref>{{cite news |last1=Dukart |first1=Lisa |title=Over 35 Holiday Events to Experience in Philadelphia and the Suburbs This December |url=https://mainlinetoday.com/life-style/over-35-holiday-events-to-experience-in-philadelphia-and-the-suburbs-this-december/ |access-date=15 Aug 2020 |publisher=MainLine Today |date=27 Nov 2019}}</ref><ref name="QVC Celebrates 30 Years"/> Every year the "QVC Presents 'FFANY Shoes on Sale'" [[telethon|event]] is broadcast in which donated designer shoes are sold at half the suggested retail price and 80% of the proceeds go to breast cancer research and education. It is organized with the Fashion Footwear Association of New York, which runs a coinciding Shoes on Sale initiative along with an awards gala.<ref>{{cite web|url=http://www.jimmyfund.org/events/cancer-fundraising-events/qvc-presents-ffany-shoes-on-sale/|website=jimmyfund.org|title=QVC presents "FFANY Shoes on Sale" 2016|access-date=21 February 2016|archive-url=https://web.archive.org/web/20160302111312/http://www.jimmyfund.org/events/cancer-fundraising-events/qvc-presents-ffany-shoes-on-sale/|archive-date=March 2, 2016|url-status=live}}</ref><ref>{{cite web|url=http://www.jimmyfund.org/about-us/news-and-publications/press-room/jimmy-fund-press-releases/2009/best-foot-forward/|website=jimmyfund.org|title=Best Foot Forward: 16th Annual QVC Presents "FFANY Shoes on Sale"|date=22 September 2009|access-date=21 February 2016|archive-url=https://web.archive.org/web/20160302114626/http://www.jimmyfund.org/about-us/news-and-publications/press-room/jimmy-fund-press-releases/2009/best-foot-forward/|archive-date=March 2, 2016|url-status=live}}</ref><ref>{{cite web|url=http://footwearnews.com/2015/fn-spy/entertainment/qvc-ffany-shoes-on-sale-breast-cancer-broadcast-164149/|title=QVC Will Broadcast Its 'FFANY Shoes on Sale' Telethon Tonight|website=footwearnews.com|author=Jennie Bell|date=22 October 2015|access-date=21 February 2016|archive-url=https://web.archive.org/web/20160304072621/http://footwearnews.com/2015/fn-spy/entertainment/qvc-ffany-shoes-on-sale-breast-cancer-broadcast-164149/|archive-date=March 4, 2016|url-status=live}}</ref><ref>{{cite web|url=http://hollywoodlife.com/2015/09/16/cheryl-burke-qvc-breast-cancer-ffany/|website=hollywoodlife.com|title=Cheryl Burke Teams Up With QVC To Fight Breast Cancer In A Fashionable Way|author=Chloe Melas|date=16 September 2015|access-date=21 February 2016|archive-url=https://web.archive.org/web/20160302165609/http://hollywoodlife.com/2015/09/16/cheryl-burke-qvc-breast-cancer-ffany/|archive-date=March 2, 2016|url-status=live}}</ref> ===QVC in the UK and Ireland=== {{Main|QVC (UK)}} QVC UK was launched on October 1, 1993. QVC UK's headquarters and broadcasting facilities are in Chiswick Park, West London. Call centre and distribution warehouse are situated in [[Metropolitan Borough of Knowsley|Knowsley]] in [[Merseyside]]. QVC UK also runs an outlet store in [[Warrington]]; another was in [[Shrewsbury]], but this closed in June 2020. QVC UK also operates three channels made up mostly of rerun segments from the live channel, [[QVC Beauty]], QVC Extra and QVC Style. The company's UK sales in 2013 were worth $660 million, now reaching to 27 million households in Britain and Ireland.<ref name="QVC's International Ventures"/><ref name="qvc.fr"/> QVC UK's main channel broadcasts live 364 days a year from 09:00 to 01:00. For the 8 'non-live' hours a day and on one day a year, [[Christmas Day]], the main channel shows rerun segments from the live channel. ===QVC Germany=== {{Main|QVC Germany}} QVC Germany, incorporated in [[Düsseldorf]], runs call centre operations from sites in [[Bochum]] and [[Kassel]], whilst distribution is handled from a dedicated warehouse in [[Hückelhoven]]. The company's 2013 sales were worth $970 million.<ref name="qvc.fr"/> QVC Germany first broadcast December 1, 1996 and reaches 41 million households in Germany and Austria.<ref name="QVC's International Ventures"/> QVC Germany broadcasts live 17 hours a day, 363.5 days a year (the channel goes off-air on Christmas Eve (with no programming after noon) and Christmas Day). QVC has two additional channels in Germany, QVC 2 and QVC Style. ===QVC Japan=== QVC Japan, a joint venture with [[Mitsui & Co.]], is based in [[Chiba, Chiba|Makuhari]], where its broadcast studio, corporate headquarters, and call center facility are located. Distribution facilities are in [[Sakura, Chiba|Sakura City]]. The company's 2013 sales were worth $1.02 billion.<ref name="qvc.fr"/> QVC Japan first broadcast on April 1, 2001, and reaches 27 million households. The channel once broadcast live programming 24 hours a day and now airs 19 live programming hours daily.<ref name="QVC's International Ventures"/> ===QVC Italy=== QVC Italy first broadcast on October 1, 2010.<ref>{{cite web |url=http://www.qvc.it/profilo_aziendale.html |title=QVC - QVC Italia |access-date=2011-08-22 |url-status=dead |archive-url=https://web.archive.org/web/20110823215438/http://qvc.it/profilo_aziendale.html |archive-date=August 23, 2011 |df=mdy-all }}</ref> QVC Italy's headquarters and broadcasting facilities are located at [[Brugherio]], near [[Milan]] and the distribution center is located in [[Castel San Giovanni]].<ref name="QVC's International Ventures"/> The company's 2013 sales were worth $130 million.<ref name="qvc.fr"/> QVC Italy broadcasts live 17 hours a day (although the channel runs 24 hours a day), 364 days a year to 25 million households. The primary distribution platforms for QVC Italy are digital terrestrial television and satellite. ===QVC France=== On August 1, 2015, QVC reached its seventh international market with France.<ref name="QVC's International Ventures"/><ref>{{cite web |url=http://www.theretailbulletin.com/news/qvc_expands_into_france_05-08-15/ |title=QVC expands into France |publisher=The Retail Bulletin |date=2015-08-05 |access-date=2017-04-19 |archive-url=https://web.archive.org/web/20160126054913/http://www.theretailbulletin.com/news/qvc_expands_into_france_05-08-15/ |archive-date=January 26, 2016 |url-status=live }}</ref> Before the launch, the company said it expected to create about 200 jobs in its first two years in the country. QVC France broadcast from their studio and administration facility in [[Seine-Saint-Denis]] live on weekdays from 15:00 to 23:00 and weekends from 11:00 to 23:00, online, on mobile devices and on major satellite TV, cable TV and [[IPTV|internet TV]].<ref>{{cite web |url=https://www.qvc.fr/tv/ou-nous-trouver.html |title=Où nous trouver ? - QVC France |access-date=2016-01-01 |url-status=dead |archive-url=https://web.archive.org/web/20160130045752/https://www.qvc.fr/tv/ou-nous-trouver.html |archive-date=January 30, 2016 |df=mdy-all }}</ref> The channel's corporate website said QVC stood for: ''Qualité, Valeur, '''Confiance''','' replacing ''convenience'' with (the French for) ''trust''.<ref name="qvc.fr"/> Qurate Retail Group ceased operations of QVC France on March 13, 2019, stating that "QVC France had underperformed against financial and operational expectations, in large part due to unique in-market structural challenges and market dynamics that evolved in the years following the launch of the operation."<ref>[https://www.prnewswire.com/news-releases/qurate-retail-group-to-cease-operations-of-qvc-france-effective-march-13-2019-300809721.html Qurate Retail Group to Cease Operations of QVC France Effective March 13, 2019 – PR Newswire, 11 March 2019] {{Webarchive|url=https://web.archive.org/web/20190401063927/https://www.prnewswire.com/news-releases/qurate-retail-group-to-cease-operations-of-qvc-france-effective-march-13-2019-300809721.html |date=April 1, 2019 }}. Retrieved 1 April 2019.</ref> ===QVC/CNR (China)=== QVC/CNR (China) is based in Beijing and operates both a television broadcast and associated e-commerce website cnrmall.com. The China operation is a 51/49 [[joint venture]] between state-owned [[China National Radio]] and QVC, based on the pre-existing CNR channel reaching 35 million households, with plans to grow to 195 million households that have [[digital cable]].<ref>[http://www.marketwatch.com/story/qvc-expands-in-china-through-joint-venture-2012-03-20 QVC expands in China through joint venture – MarketWatch, New York, 20 March 2012] {{Webarchive|url=https://web.archive.org/web/20130622094347/http://www.marketwatch.com/story/qvc-expands-in-china-through-joint-venture-2012-03-20 |date=June 22, 2013 }}. Retrieved 9 May 2015.</ref> Chinese law prohibits private control of television stations, so this is the maximum position QVC can hold in its Chinese operations. QVC/CNR broadcasts live 17 hours a day.<ref name="QVC's International Ventures"/> The company's 2013 sales were worth $110 million.<ref name="qvc.fr"/>
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