Editing Laboratory (section)

=== Social organization ===
A study by Richard H.R. Harper, involving two laboratories, will help elucidate the concept of social organization in laboratories. The main subject of the study revolved around the relationship between the staff of a laboratory (researchers, administrators, receptionists, technicians, etc.) and their Locator. A Locator is an employee of a Laboratory who is in charge of knowing where each member of the laboratory currently is, based on a unique signal emitted from the badge of each staff member. The study describes social relationships among different classes of jobs, such as the relationship between researchers and the Locator. It does not describe the social relationship between employees within a class, such as the relationship between researchers.

Through [[Ethnography|ethnographic]] studies, one finding is that, among the personnel, each class (researchers, administrators...) has a different degree of entitlement, which varies per laboratory. Entitlement can be both formal or informal (meaning it is not enforced), but each class is aware and conforms to its existence. The degree of entitlement, which is also referred to as a staff's [[rights]], affects social interaction between staff.  By looking at the various interactions among staff members, we can determine their social position in the organization. As an example, administrators, in one lab of the study, do not have the right to ask the Locator where the researchers currently are, as they are not entitled to such information. On the other hand, researchers do have access to this type of information. So a consequence of this social hierarchy is that the Locator discloses various degrees of information, based on the staff member and their rights. The Locator does not want to disclose information that could jeopardize his relationship with the members of staff. The Locator adheres to the rights of each class.

Social hierarchy is also related to attitudes towards technologies. This was inferred based on the attitude of various jobs towards their lab badge. Their attitude depended on how that job viewed their badge from a standpoint of utility, (how is the badge useful for my job) morality (what are my morals on privacy, as it relates to being tracked by this badge) and relations (how will I be seen by others if I refuse to wear this badge). For example, a receptionist would view the badge as useful, as it would help them locate members of staff during the day. Illustrating relations, researchers would also wear their badge due to informal pressures, such as not wanting to look like a spoil-sport, or not wanting to draw attention to themselves.

Another finding is the resistance to change in a social organization. Staff members feel ill at ease when changing patterns of entitlement, obligation, respect, informal and formal hierarchy, and more.

In summary, differences in attitude among members of the laboratory are explained by social organization: A person's attitudes are intimately related to the role they have in an organization. This hierarchy helps understand information distribution, control, and attitudes towards technologies in the laboratory.<ref name=":0" />