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Direct Line
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==Controversy== In January 2012, Direct Line, along with sister company [[Churchill Insurance]], was fined Β£2.17m by the [[Financial Services Authority|FSA]], after being found guilty of altering complaints files.<ref name="fsafn">{{Cite news |title=Churchill and Direct Line fined Β£2.1m by FSA |url=https://www.theguardian.com/business/2012/jan/18/churchill-direct-line-fsa-fine |last=Jill Treanor |work=[[The Guardian]] |date=18 January 2012 |url-status=live |archive-url=https://web.archive.org/web/20140413132256/http://www.theguardian.com/business/2012/jan/18/churchill-direct-line-fsa-fine |archive-date=13 April 2014 |access-date=18 January 2012 |df=dmy-all}}</ref>
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