Editing KCOM Group (section)

==Operations==
[[File:KClogo2010.gif|thumb|Former KC logo (2010–2016)]]
KCOM provides [[ADSL]], [[VDSL]] and [[FTTH|fibre to the home]] (FTTH) broadband internet and telephone service in Hull and surrounding areas. The company only provide broadband services to customers with a KCOM residential telephone line. KCOM formerly provided these services under the Karoo and later KC brands, until it adopted the group name across its entire business in 2016.<ref>{{cite news|title=KC telecoms firm to change name to KCOM|url=http://www.hulldailymail.co.uk/kc-telecoms-firm-change-kcom/story-28959182-detail/story.html|access-date=20 August 2016|work=Hull Daily Mail|date=21 March 2016}}{{Dead link|date=August 2023 |bot=InternetArchiveBot |fix-attempted=yes }}</ref> KCOM also provides business broadband services through its [[Eclipse Internet]] subsidiary.

In September 2011, the company began a six-month trial of a 100&nbsp;Mbit/s service in the [[East Riding of Yorkshire]] village of Woodmansey. Around 300 homes were involved in the trial.<ref>{{cite web|last=France |first=Paul |url=http://www.cable.co.uk/news/kc-100mbps-fibre-broadband-trial-to-involve-up-to-280-homes-800733766/ |title=KC 100Mbps fibre broadband trial to involve up to 280 homes |publisher=Cable.co.uk |date=20 September 2011 |access-date=1 August 2013}}</ref> The trial was part of a plan to roll out increased speeds to more than 15,000 homes across the East Riding of Yorkshire. The service is now available for up to 45,000 properties with a further 60,000, bringing the total fibre network to 105,000 properties by 2017.<ref>{{cite web|title=KC Bringing Fibre Optic Broadband to 105,000 Hull UK Premises|url=http://www.ispreview.co.uk/index.php/2015/03/kc-bringing-fibre-optic-broadband-to-105000-hull-uk-premises.html|website=ISP Review|date=26 March 2015 |access-date=26 May 2015}}</ref>

KCOM's fibre to the premises product, Lightstream, requires a new fibre-optic cable be laid to each premises that is terminated inside the home in an [[Network_interface_device#Optical_network_terminals|optical network terminal]] (ONT). A router is then plugged into the ONT to distribute the service throughout the home. As of April 2015, the service offered software limited speeds of up to 250&nbsp;Mbit/s downstream bandwidth. Due to delivery being FTTH greater speeds are a formality and fuelled by market expectation and not network restriction.

This led to Hull gaining a reputation for being a so-called ''digital city'', a reputation which still holds true with Hull being in the top 16 digital clusters in the UK according to Tech City's Tech Nation report.<ref>{{cite web |url=http://www.techcityuk.com/hull/ |publisher=Tech City's |title=Tech Nation report |access-date=20 August 2016 |archive-date=10 September 2015 |archive-url=https://web.archive.org/web/20150910183821/http://www.techcityuk.com/hull/ |url-status=dead }}</ref>

The company has been rolling out FTTH service across its footprint, and expects to have completed the rollout to 97% of the company's network by March 2019. The FTTH offering provides 400&nbsp;Mbit/s service to residential customers and 1&nbsp;Gbit/s service to business customers, with the remaining 4% of customers able to receive 75&nbsp;Mbit/s VDSL2 service.<ref>{{cite web|url=https://www.ispreview.co.uk/index.php/2018/10/kcom-reveal-q4-2018-fttp-broadband-rollout-plan-for-hull-uk.html|title=KCOM Reveal Q4 2018 FTTP Broadband Rollout Plan for Hull UK – ISPreview UK|website=www.ispreview.co.uk|date=10 October 2018 |access-date=10 February 2019}}</ref>

In October 2019, Hull became the first UK city to have full fibre broadband available for all residents.<ref>{{cite news
 | url = https://www.bbc.co.uk/news/business-49995406
 | title = Full fibre - Hull shows the way
 | date = 10 October 2019
 | work = BBC News
 | publisher = BBC
 | access-date = 10 October 2019}}</ref>