Editing Metlink (section)

==Responsibilities==
Metlink was responsible for the promotion of travel by public transport. It published timetables, maps and guides, operated a multi-modal website, provided a [[journey planner]], call centre, market research and data collection. Metlink also accepted and processed customer feedback, and tracked lost property.<ref>{{cite web|url=http://www.metlinkmelbourne.com.au/about-metlink |title=About Metlink |work=Metlink |accessdate=2012-07-03 |url-status=dead |archiveurl=https://web.archive.org/web/20110608192308/http://www.metlinkmelbourne.com.au/about-metlink |archivedate=June 8, 2011 }}</ref>

As well as establishing a common brand for Melbourne's public transport network, the Metlink initiative was intended to better integrate information about train, tram and bus transport in Melbourne, and therefore provide passengers with better information about connecting services.

Following changes to the [[Privatization|privatisation]] of Melbourne's public transport system in April 2004, the Metlink brand was transferred to a new company, Metlink Victoria Pty Ltd, the role of which was also to perform several minor functions previously performed by the State Government and the [[exclusive right|franchise]] operators. Metlink's ownership was then handed over to the two remaining major metropolitan operators - [[Yarra Trams]] and [[Connex Melbourne]] - the latter replaced by new train franchisee [[Metro Trains Melbourne]] in 2009. Representatives of the Bus Association of Victoria and [[V/Line]] had input into Metlink, but they did not have a controlling interest.

Metlink also had responsibility for the Revenue Clearing House, the passenger information website (formerly Victrip), the 131 638 (131 MET) telephone information service, and the public transport information centre ''Met Shop'' on [[Swanston Street]].