Editing Service management (section)

==Components==
Generally, service management comprises six different capabilities that companies should consider for optimization:

* Service [[strategy]] and service offerings
** Service strategy definition
** Service offerings definition and positioning
** Go-to-market strategy
** Service portfolio management
* [[Spare parts management]]
** Parts supply management
** Inventory management
** Parts demand management
** Fulfillment operations and [[logistics]]
** Service parts management
* Returns, repairs, and warranties
** Warranty and claims management
** [[Reverse logistics]]
** Returns processing
** Remanufacturing
* [[Field service management]] or field force effectiveness
** Technician enablement
** Mobility
** E-learning
** Activity scheduling
** Service billing
* Customer management
** Order management and availability
** Channel and partner management
** [[Customer insight]]
** Technical documentation
* Assets, maintenance, task scheduling, event management
** Remote monitoring
** Diagnostics and testing
** Asset management/optimization
** Configuration management