Editing TransUnion (section)

==Legal and regulatory issues==

In 2003, Judy Thomas of [[Klamath Falls, Oregon]], was awarded $5.3 million in a successful lawsuit against TransUnion. The award was made on the grounds that it took her six years to get TransUnion to remove incorrect information in her credit report.<ref>Block, Sandra. [https://www.usatoday.com/money/perfi/credit/2005-09-27-credit-report-usat_x.htm "Fixing errors in credit report is no small task"], ''USA Today'', 2005-08-27.</ref>

In 2006, after spending two years trying to correct erroneous credit information that resulted from being a victim of identity theft, a fraud victim named Sloan filed suit against all three of the US's largest credit agencies. TransUnion and [[Experian]] settled out of court for an undisclosed amount. In Sloan v. [[Equifax]], a jury awarded Sloan $351,000. "She wrote letters. She called them. They saw the problem. They just didn't fix it," said her attorney, A. Hugo Blankingship III.<ref>Baldas, Tresa. [http://www.law.com/jsp/article.jsp?id=1155648410038 "Consumer Lawsuits Against Credit Bureaus Are Multiplying"], ''The National Law Journal'',  2006-08-16.</ref>

TransUnion has also been criticized for concealing charges. Many users complained of not being aware of a $17.95/month charge for holding a TransUnion account.<ref>{{cite web|url=http://www.consumeraffairs.com/privacy/transunion.html|title=Top 604 Reviews and Complaints about TransUnion|website=ConsumerAffairs|access-date=13 October 2017}}</ref>

In March 2015, following a settlement with the New York Attorney-General, TransUnion, along with other credit reporting companies, [[Experian]] and [[Equifax]], agreed to help consumers with errors and red flags on credit reports. Under the new settlement, credit-reporting firms are required to use trained employees to respond when a consumer flags a mistake on their file. These employees are responsible for communicating with the lender and resolving the dispute.<ref>{{cite web|title=Agencies have to address credit report complaints|url=https://money.cnn.com/2015/03/09/pf/credit-reporting-agencies-settlement/|access-date=13 May 2015|website=CNN Money|date=9 March 2015|publisher=CNN}}</ref>

In January 2017, TransUnion was fined $5.5 million and ordered to pay $17.6 million in restitution, along with [[Equifax]], by the [[Consumer Financial Protection Bureau|Consumer Financial Protection Bureau (CFPB)]]. The federal agency fined the companies "for deceiving consumers about the usefulness and actual cost of credit scores they sold to consumers". The CFPB also said the companies "lured consumers into costly recurring payments for credit-related products with false promises".<ref>{{Cite web|url=https://www.consumerfinance.gov/about-us/newsroom/cfpb-orders-transunion-and-equifax-pay-deceiving-consumers-marketing-credit-scores-and-credit-products/|title=CFPB Orders TransUnion and Equifax to Pay for Deceiving Consumers in Marketing Credit Scores and Credit Products|date=3 January 2017 }}</ref>

In June 2017, a California jury ruled against TransUnion with a $60 million verdict in the largest [[Fair Credit Reporting Act]] (FCRA) verdict in history.<ref>{{cite news|title=TransUnion hit with $60 million jury verdict over blacklist alerts|url=https://www.reuters.com/article/transunion-verdict-idUSL1N1JI1ZA|website=Reuters|date=21 June 2017}}</ref>
The San Francisco federal court jury awarded $60 million in damages to consumers who were falsely reported on a government list of terrorists and other security threats. The plaintiffs' team of attorneys at Francis & Mailman, P.C. partnered with another California-based firm in the class action.

Credit bureaus had the most complaints of all companies filed with the CFPB by consumers in 2018, with 34% of all complaints directed at TransUnion, Equifax, and Experian that year.<ref>{{cite web |url=https://www.cbsnews.com/amp/news/credit-bureaus-draw-the-most-consumer-complaints-to-the-cfpb/ |title = Credit bureaus draw the most consumer complaints to the CFPB - CBS News|website = [[CBS News]]| date=9 May 2019 }}</ref> Following up on the 2017 FCRA ruling, in April 2022, the Consumer Financial Protection Bureau (CFPB) said TransUnion is "incapable of operating its businesses lawfully".<ref>{{cite web | url=https://www.finextra.com/newsarticle/40072/cfpb-says-transunion-incapable-of-operating-its-businesses-lawfully | title=CFPB says TransUnion "incapable of operating its businesses lawfully" | date=13 April 2022 }}</ref>