Editing Unified messaging (section)

== Difference from unified communications ==
Unified messaging is not to be mistaken for [[unified communications]] (UC), although the two share some similarities. UM is a component of UC which involves the integration of various communication channels, such as email, voicemail, and fax, into a single platform. This streamlines the management of messages, providing users with a centralized interface for handling diverse communication types.

In contrast, UC encompasses a broader spectrum of services, extending beyond messaging to include real-time communication tools, collaboration platforms, and other integrated applications. However, it's essential to note that not all unified communication services incorporate unified messaging. The distinction arises from the specific needs and preferences of hosted [[Small and medium-sized businesses|SMB]] customers.<ref>[http://www.ucstrategies.com/detail.aspx?id=2492&terms=mobile+collaboration Art Rosenberg and UCStrategies, "Don't Miss the 'Unified Messaging' Boat in UC] {{Archive url|url=https://web.archive.org/web/20180115124806/http://www.ucstrategies.com/detail.aspx?id=2492&terms=mobile+collaboration|date=2018-01-15}}</ref><ref>{{Cite web |date=2018-07-28 |title=What is unified communications? |url=https://tenfour.nz/spaces/break-out-areas/ |access-date=2024-01-30 |website=uctoday}}</ref> So while unified messaging can be included in unified communications, not all unified communication services are related to unified messaging.<ref>{{cite web |date=6 April 2012 |title=Hosted vs. On-site Unified Communications: Both Provide Advantages |url=http://blog.efax.com/blog/online-fax-2/hosted-on-site-unified-communications-both-provide-advantages |access-date=26 January 2014 |publisher=eFax}}</ref>