Editing Touchscreen (section)

===Customer service===
Touchscreen technology has become integrated into many aspects of customer service industry in the 21st century.<ref>{{cite journal |last1=Zhu |first1=Ying |last2=Meyer |first2=Jeffrey |title=Getting in touch with your thinking style: How touchscreens influence purchase |journal=Journal of Retailing and Consumer Services |date=September 2017 |volume=38 |pages=51–58 |doi=10.1016/j.jretconser.2017.05.006 }}</ref> The restaurant industry is a good example of touchscreen implementation into this domain. Chain restaurants such as Taco Bell,<ref name="Hueter Swart 1998 pp. 75–91">{{cite journal |last1=Hueter |first1=Jackie |last2=Swart |first2=William |title=An Integrated Labor-Management System for Taco Bell |journal=Interfaces |date=February 1998 |volume=28 |issue=1 |pages=75–91 |doi=10.1287/inte.28.1.75 |citeseerx=10.1.1.565.3872 |s2cid=18514383 }}</ref> Panera Bread, and McDonald's offer touchscreens as an option when customers are ordering items off the menu.<ref>{{cite journal |id={{Gale|A264377887}} |last1=Baker |first1=Rosie |title=FOOD: McDonald's explores digital touchscreens |journal=Marketing Week |date=19 May 2011 |pages=4 }}</ref> While the addition of touchscreens is a development for this industry, customers may choose to bypass the touchscreen and order from a traditional cashier.<ref name="Hueter Swart 1998 pp. 75–91"/> To take this a step further, a restaurant in Bangalore has attempted to completely automate the ordering process. Customers sit down to a table embedded with touchscreens and order off an extensive menu. Once the order is placed it is sent electronically to the kitchen.<ref>{{cite journal |id={{Gale|A269135159}} |title=A Restaurant That Lets Guests Place Orders Via a Touchscreen Table (Touche is said to be the first touchscreen restaurant in India and fifth in the world) |journal=India Business Insight |date=31 August 2011 }}</ref> These types of touchscreens fit under the Point of Sale (POS) systems mentioned in the lead section.