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===Business trends=== [[File:Au Morandarte Flickr Tramlink 2540 on Route 3, George Street (9756050911).jpg|thumb|A Tramlink tram on George Street, Croydon in 2013]] The key available trends in recent years for Tramlink are (years ending 31 March): {| class="wikitable" |- style="text-align:center;" ! ! 2014 ! 2015 ! 2016 ! 2017 ! 2018 ! 2019 ! 2020 ! 2021 |- | Passenger revenue{{efn|As defined in the [[Department for Transport|DfT]] Light Rail and Tram Survey (Table LRT0301a)<ref name="LRT"/>}} ([[Pound sterling|Β£]]M) | align=center|23.5 | align=center|24.4 | align=center|22.8 | align=center|25.5 | align=center|24.1 | align=center|23.5 | align=center|22.7 | align=center|11.5 |- | 'Profit' ("Financial assistance given"){{efn|Financial assistance given to Tramtrack Croydon Ltd, as defined in [[Transport for London|TfL]]'s Annual Report and Statement of Accounts}} (Β£M) | | align=center| {{color|red|β32.2}} | align=center| {{color|red|β45.1}} | align=center| {{color|red|β22.4}} | align=center| {{color|red|β28.7}} | align=center| {{color|red|β29.7}} | align=center| {{color|red|β39.1}} | align=center| {{color|red|β37.6}} |- | Number of passengers{{efn|Number of passenger journeys, as defined in [[Transport for London|TfL]]'s Quarterly performance reports}} (M) | align=center| 31.2 | align=center| 30.7 | align=center| 27.0 | align=center| 29.5 | align=center| 29.1 | align=center| 28.7 | align=center| 27.2 | align=center| 11.6 |- | Customer satisfaction (score) | align=center| 89 | align=center| 89 | align=center| 90 | align=center| 87 | align=center| 91 | align=center| 90 | align=center| TBC | align=center| TBC |- | Number of trams (at year end) | align=center| 30 | align=center| 30 | align=center| 34 | align=center| 36 | align=center| 35 | align=center| 35 | align=center| 35 | align=center| 35 |- | ''Notes/sources'' | align=center| <ref name="LRT"/><ref name="2016 Report"/> | align=center| <ref name="LRT"/><ref name="2016 Report"/> | align=center| <ref name="LRT"/><ref name="2016 Report">{{cite web |title=Transport for London Annual Report 2015/16|url=http://content.tfl.gov.uk/tfl-annual-report-2015-16.pdf |archive-url=https://web.archive.org/web/20160911100843/http://content.tfl.gov.uk/tfl-annual-report-2015-16.pdf |archive-date=11 September 2016 |url-status=live |publisher=TfL | date=19 July 2016 |access-date=3 May 2020 |language = en-GB}}</ref> | align=center| <ref name="LRT"/><ref name="2018 Report"/> | align=center| <ref name="LRT"/><ref name="2018 Report">{{cite web |title=Transport for London Annual Report 2017/18|url=http://content.tfl.gov.uk/tfl-annual-report-and-statement-of-accounts-2017-18.pdf |archive-url=https://web.archive.org/web/20180827013923/http://content.tfl.gov.uk/tfl-annual-report-and-statement-of-accounts-2017-18.pdf |archive-date=27 August 2018 |url-status=live |publisher=TfL | date=25 July 2018 |access-date=3 May 2020 |language = en-GB}}</ref> | align=center| <ref name="LRT"/><ref name="2019 Report">{{cite web |title=Transport for London Annual Report 2018/19|url=http://content.tfl.gov.uk/tfl-annual-report-and-statement-of-accounts-2018-19.pdf |archive-url=https://web.archive.org/web/20191203211158/http://content.tfl.gov.uk/tfl-annual-report-and-statement-of-accounts-2018-19.pdf |archive-date=3 December 2019 |url-status=live |publisher=TfL | date=24 July 2019 |access-date=3 May 2020 |language = en-GB}}</ref> | align=center| <ref name="LRT"/><ref name="2020 Report">{{cite web |title=Transport for London Financial Statements for the year ended 31 March 2020|url=https://content.tfl.gov.uk/tfl-annual-report-2019-20.pdf |archive-url=https://web.archive.org/web/20200829164525/http://content.tfl.gov.uk/tfl-annual-report-2019-20.pdf |archive-date=29 August 2020 |url-status=live |publisher=TfL | date=29 July 2020 |access-date=20 March 2021 |language = en-GB}}</ref><br /><ref name="QPR2020">{{cite web |title=Transport for London Quarterly performance reports|url=https://content.tfl.gov.uk/qpr4.pdf |archive-url=https://web.archive.org/web/20210706141835/https://content.tfl.gov.uk/qpr4.pdf |archive-date=6 July 2021 |url-status=live |publisher=TfL | date=July 2020 |access-date=20 March 2021 |language = en-GB}}</ref> | align=center| <ref name="LRT">{{cite web |title=Light rail and tram statistics (LRT)|url=https://www.gov.uk/government/statistical-data-sets/light-rail-and-tram-statistics-lrt |publisher=Department for Transport |date=23 June 2021 |access-date=18 November 2021 |language = en-GB}}</ref><ref name="2021 Report">{{cite web |title=Transport for London Annual Report and Statement of Accounts 2020/21|url=https://content.tfl.gov.uk/tfl-annual-report-9-august-2021-acc.pdf |archive-url=https://web.archive.org/web/20210809103125/https://content.tfl.gov.uk/tfl-annual-report-9-august-2021-acc.pdf |archive-date=9 August 2021 |url-status=live|publisher=TfL | date=28 July 2021 |access-date=18 November 2021 |language = en-GB}}</ref><br /><ref name="QPR2021">{{cite web |title=Transport for London quarterly performance report|url=https://content.tfl.gov.uk/tfl-quarterly-performance-report-quarter-4-2020-21.pdf |archive-url=https://web.archive.org/web/20211014171504/https://content.tfl.gov.uk/tfl-quarterly-performance-report-quarter-4-2020-21.pdf |archive-date=14 October 2021 |url-status=live |publisher=TfL | date=May 2021 |access-date=18 November 2021 |language = en-GB}}</ref> |- | colspan="13" style="text-align:left;" |{{notelist}} |} Activities in the financial year 2020/21 were severely reduced by the impact of the [[COVID-19 pandemic|coronavirus pandemic]].
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