Editing EasyJet (section)

==Services==

===Booking===
[[File:Boeing 737-33V, EasyJet Airline AN0219188.jpg|thumb|An EasyJet Boeing 737-33V in the telephone number livery]]
Initially, booking was by telephone only; as a means of promoting this, all of the airline's aircraft were painted with the booking telephone number. There is no incentive for [[travel agent]]s to book flights on the airline because it does not pay [[commission (remuneration)|commission]]s, which is an industry-standard practice for low-cost carriers.<ref name="KE"/>

In December 1997, one of EasyJet's design and advertising agencies suggested to Stelios Haji-Ioannou that he should consider trialling a website for direct bookings. Haji-Ioannou's reply was: "The Internet is for nerds, it will never make money for my business!" Other executives of the airline saw the potential and approved a website trial involving putting a different telephone reservation number on the website to track success. Once Haji-Ioannou saw the results, he changed his mind and an e-commerce website capable of offering real-time online booking went live in April 1998; this was the first such website for a low-cost carrier in Europe.<ref name="KE"/><ref>{{cite web | title = Stelios: Nerds showed me the way | publisher = SHY-Connection.com | date = 11 July 2005 | url = http://www.shy-connection.com/bamboo_central/2005/07/stelios_nerds_s.html | access-date = 21 January 2008 | url-status = dead | archive-url = https://web.archive.org/web/20070223114629/http://www.shy-connection.com/bamboo_central/2005/07/stelios_nerds_s.html | archive-date = 23 February 2007 | df = dmy-all }}</ref><ref>{{cite web | title = Q&A with easyGroup's Stelios Haji-Iaonnou |work=Bloomberg BusinessWeek | date = 9 July 2001 | url = http://www.businessweek.com/magazine/content/01_28/b3740632.htm | archive-url = https://web.archive.org/web/20010808073018/http://www.businessweek.com/magazine/content/01_28/b3740632.htm | url-status = dead | archive-date = 8 August 2001 | access-date =21 January 2008}}</ref>

In December 2001, the airline switched from a third-party reservation system to an in-house system.<ref>{{cite web | title = EasyJet wins reservation system copyright case | publisher=out-law.com | date = 8 October 2004 | url = http://www.out-law.com/page-4786 | access-date =11 October 2010}}</ref> Internet bookings were priced cheaper than booking by telephone to reflect the reduced [[call centre]] costs; as a further means of encouraging the use of the website, aircraft were repainted with the web address. Within a year, over 50% of bookings were made using the website; by April 2004, the figure had reportedly jumped to 98%.<ref name="KE"/>

In December 2011, EasyJet launched their mobile app on the [[App Store (Apple)|App Store]] and [[Google Play Store]] allowing customers to book flights and store boarding passes.<ref>{{Cite web |title=Mobile Pioneers |url=https://www.travelport.com/customer-story/easyjet |access-date=10 November 2023 |website=Travelport |language=en-US}}</ref> In 2019, the app accounted for 21.8% of bookings made with the airline.<ref>{{Citation |title=Battle of the airlines – easyJet & Travelport | date=4 September 2019 |url=https://www.youtube.com/watch?v=bS5EtaSq7c8 |access-date=10 November 2023 |language=en}}</ref>

===Cabin and onboard services===
[[File:EasyJet, Airbus A320neo, G-UZHP.jpg|thumb|Interior of an EasyJet A321neo]]
The airline's main fleet, comprising Airbus A319, A320, A320neo and A321neo aircraft, carry up to 156, 186, 188 and 235 passengers, respectively, depending on the layout. An Airbus A319 carries 150 to 156 passengers depending on the layout in a single-class configuration, but as the airline does not serve meals on its shorter flights, it opted for smaller galleys and had a [[Aircraft lavatory|lavatory]] installed in unused space at the rear of the aircraft. The space saved by having smaller galleys allowed for the installation of 156 seats. Due to this seating arrangement, to satisfy safety requirements, the airline's Airbus A319 aircraft have two pairs of over-wing exits, instead of the standard one-pair configuration found on most Airbus A319 aircraft.<ref name="AFI">Airbus Orders and Deliveries (XLS), accessed via {{cite web |title = Orders & deliveries |work=Airbus |publisher=Airbus SAS |url=http://www.airbus.com/aircraft/market/orders-deliveries.html |date=30 November 2017|access-date=17 December 2017}} The figures include aircraft delivered to sister airlines EasyJet Europe and EasyJet Switzerland.</ref><ref name="319CAB">{{cite web |title=A319 Cabin layout |publisher=[[Airbus]] |url=http://www.airbus.com/en/aircraftfamilies/a320/a319/cabin_layout.html |access-date=21 January 2008 |archive-url=https://web.archive.org/web/20071208073353/http://www.airbus.com/en/aircraftfamilies/a320/a319/cabin_layout.html |archive-date=8 December 2007 |url-status=dead  }}</ref><ref name="AFD">{{cite web|title=Airbus family differences |publisher=Aircraftspotting.net |url=http://www.aircraftspotting.net/aircraft/airbus_a320.html |access-date=21 January 2008 |archive-url=https://web.archive.org/web/20071210143941/http://www.aircraftspotting.net/aircraft/airbus_a320.html |archive-date=10 December 2007 |url-status=dead  }}</ref>

EasyJet does not provide complimentary meals or drinks on its flights (except for some occasional charter flights operated by the airline). Passengers may purchase items on board from the "Eat Drink Shop" [[buy on board]] programme.<ref>{{cite web|url=http://www.EasyJet.com/common/img/EasyJet_may08.pdf|title=EasyJet Shop May 2008|website=EasyJet|access-date=11 October 2008|pages=26–27|archive-url=https://web.archive.org/web/20081022090533/http://www.easyjet.com/common/img/easyJet_may08.pdf|archive-date=22 October 2008|url-status=dead}}</ref> Onboard sales are an important part of the airline's [[ancillary revenue]]; gifts such as fragrances, cosmetics, gadgets as well as duty-free cigarettes, rolling tobacco and a large selection of spirits. The airline's monthly [[inflight magazine]] is called ''The Traveller''.<ref>{{cite web | title = EasyJet Inflight Magazine | publisher=Ink Publishing | url = http://www.EasyJetinflight.com | access-date =26 January 2008}}</ref>

The airline had previously provided in-flight entertainment (IFE) in some aircraft, such as the ex-GB Airways fleet, using drop-down screens on some Airbus aircraft; by 2018, all use of IFE had been discontinued. The airline offers headphones for purchase, along with a travel pillow and eyeshades, subject to stock. During 2017, 'Air Time' was introduced on some [[EasyJet Switzerland]] flights, which enables passengers to connect to watch a selection of films and read books through an on-board [[WiFi]] network; this service is provided by [[Rakuten]].<ref>{{cite web |url=http://www.easyjet.com/en/air-time/rakuten |title=Rakuten {{!}} easyJet Air Time |website=www.easyjet.com |language=en-GB |access-date=25 February 2018}}</ref>

===Frequent flyer, business travel and loyalty products===
Three distinct loyalty products are offered, tailored towards business and frequent flyers. These are Flexi Fare, EasyJet Plus and a new frequent traveller loyalty programme called Flight Club. Flexi Fare<ref>{{cite web | title = Flexi Fare | url = http://www.easyjet.com/en/help/booking/flexi-fares | access-date =28 December 2016}}</ref> is a type of ticket that is usually more expensive than the regular fare and comparable to a business ticket with other airlines. This ticket offers additional flexibility, including unlimited free date changes within a set period, free route changes, complimentary checked baggage (1x20 kg), an increased carry-on baggage allowance, and a £7.50 on-board refreshment voucher. EasyJet Plus is an annual subscription product targeted at frequent flyers,<ref>{{cite web | title = easyJet Plus | url = https://plus.easyjet.com | access-date =28 December 2016}}</ref> both business and leisure. This service offers free allocated seating (including extra legroom), priority check-in, fast-track security, speedy boarding and extra cabin baggage. The airline's loyalty programme is called Flight Club.<ref>{{cite web | title = Flight Club | url = http://www.easyjet.com/en/help/booking/flight-club | access-date =28 December 2016}}</ref>

===EasyJet Hotels and EasyJet Holidays===
On 14 December 2004, EasyJet and Hotelopia, a subsidiary of [[First Choice Holidays]], launched the co-branded EasyJetHotels accommodation booking service. EasyJetHotels offers accommodation products throughout the airline's network. Customers booking flights through the airline's website are provided with quotes for several hotels at their destination. Alternatively, customers can book accommodation separately at the EasyJetHotels website.<ref>{{cite news | last = Garrahan | first = Matthew | title = First Choice seals EasyJet hotel deal |work=Financial Times | date = 15 December 2004 | url = http://www.ft.com/cms/s/0/7746e08e-4e40-11d9-9351-00000e2511c8.html | access-date =26 January 2008}}</ref><ref>{{cite press release | title = EasyJet launches EasyJetHotels with Hotelopia as its new exclusive accommodation partner | publisher = EasyJet | date = 14 December 2004 | url = http://www.EasyJet.com/EN/News/20041214_01.html | access-date = 26 January 2008 | url-status = dead | archive-url = https://web.archive.org/web/20080315153919/http://www.easyjet.com/EN/News/20041214_01.html | archive-date = 15 March 2008 | df = dmy-all }}</ref>

On 28 June 2007, the airline expanded its relationship with Hotelopia by launching EasyJet Holidays, which offers Travel Trust Association protected [[package holiday]]s made up of EasyJet flights and Hotelopia accommodation products.<ref>{{cite press release | title = The death of traditional, inflexible package holidays – EasyJetHolidays gives total flexibility of hotel and low-cost flight combinations | publisher = EasyJet | date = 27 June 2007 | url = http://www.EasyJet.com/EN/News/death_of_traditional_package_holidays.html | access-date = 26 January 2008 | url-status = dead | archive-url = https://web.archive.org/web/20080205010853/http://www.easyjet.com/EN/News/death_of_traditional_package_holidays.html | archive-date = 5 February 2008 | df = dmy-all }}</ref><ref>{{cite web | title = Financial Protection for package holidays booked with EasyJet | publisher = Travel Trust Association | url = http://cwz.traveltrust.co.uk/Default.aspx?tabid=62 | access-date = 26 January 2008 | url-status = dead | archive-url = https://web.archive.org/web/20080209142316/http://cwz.traveltrust.co.uk/Default.aspx?tabid=62 | archive-date = 9 February 2008 | df = dmy-all }}</ref>

On 6 November 2010, the airline started a venture with Low Cost Travel Group, to offer flights dynamically packaged with Low Cost Travel Group's accommodation through the EasyJet Holidays website. As of March 2011, EasyJet Holidays has provided holidays and city breaks to all of the airline's routes.<ref>{{cite news| title = Low Cost beats OHG to EasyJet Holidays | website=Financial Times | date = 6 November 2010 | url = http://www.ft.com/cms/s/0/7746e08e-4e40-11d9-9351-00000e2511c8.html | access-date =27 January 2011}}</ref>

A mid November 2019 report indicated that the company planned to relaunch the package holiday business, after the bankruptcy of former competitor [[Thomas Cook Group|Thomas Cook]].<ref>{{cite web |url=https://www.bbc.com/news/business-50471282 |title=EasyJet relaunches package holiday business |date=19 November 2019 |work=BBC News |access-date=23 November 2019 }}</ref><blockquote>"The total European package holidays market is worth around £61bn per year ... we know customers want holidays with various durations and not the traditional seven and 14 nights. The UK alone is a £13bn market and has grown by 6% annually," according to a company spokesperson.</blockquote>