Editing Interactive kiosk (section)

===Customer flow, queue and check-in===
{{Expand section|date=July 2010}}
This segment includes healthcare patient check-in and "take a number" type custom flow. Devices range from simple ticket dispense to biometrics (fingerprint readers) for patient check-in.

The basic application of kiosks in the hotel industry is to reduce waiting time for guests at check-in/checkout and relieve the reception desk. Usually, hotel kiosks are located in the lobby and are integrated or interface with the hotel's [[property management system]]. The machines allow guests to fill in and sign a registration card, select a room, issue hotel key cards, check for extra offers or upgrades, and book and pay for them. 
In retail, clients can place online orders in store for home delivery, avoid queuing in fast-food restaurants, and issue library books. Generally, kiosks are seen as an enhancement to a retail or hospitality offer rather than a replacing staff members.{{citation needed|date=August 2020}}