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Automation
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===Business process=== {{main|Business process automation}} Business process automation (BPA) is the technology-enabled automation of complex [[business process]]es.<ref>{{cite web|title=Business Process Automation β Gartner IT Glossary|url=https://www.gartner.com/it-glossary/bpa-business-process-automation|access-date=20 January 2019|website=Gartner.com}}</ref> It can help to streamline a business for simplicity, achieve [[digital transformation]], increase [[service quality]], improve service delivery or contain costs. BPA consists of integrating applications, restructuring labor resources and using software applications throughout the organization. [[Robotic process automation]] (RPA; or RPAAI for self-guided RPA 2.0) is an emerging field within BPA and uses AI. BPAs can be implemented in a number of business areas including marketing, sales and workflow.
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