Editing 5-1-1 (section)

===Active systems===
Active 511 systems (in order of deployment date){{citation needed|date=January 2021}} as of January 31, 2010:
{{div col|colwidth=25em}}
* [[Ohio]]
* [[Nebraska]]
* [[Utah]]
* [[Hawaii]]<ref>{{cite web|url=http://hidot.hawaii.gov/blog/2013/11/05/dot-launches-511-goakamai-by-phone-upgrades-website-and-mobile-apps/ |title=Phone Upgrades|access-date=2015-02-04 |url-status=live |archive-url=https://web.archive.org/web/20150204022500/http://hidot.hawaii.gov/blog/2013/11/05/dot-launches-511-goakamai-by-phone-upgrades-website-and-mobile-apps/ |archive-date=February 4, 2015 }}</ref>
* [[Virginia]]
* [[Arizona]]
* [[Orlando, Florida]]
* [[Minnesota]]
* [[Washington (state)|Washington state]]
* [[Iowa]]
* [[South Dakota]]
* [[Kentucky]] statewide
* [[Los Angeles]] and [[Southern California]]
* [[San Francisco Bay Area]]
* [[Montana]]
* [[Vermont]]
* [[North Dakota]]
* [[Alaska]]
* [[Maine]]
* [[New Hampshire]]
* [[Oregon]]
* [[Kansas]]
* [[North Carolina]]
* [[Sacramento, California]], and [[Northern California]]
* [[Tampa, Florida]]
* [[Colorado]]
* [[Rhode Island]]
* [[Florida]] statewide, except for the [[Southwest Florida|southwest region]]
* [[Idaho]]
* [[Wyoming]]
* [[Tennessee]]
* [[Nevada]]
* [[Jacksonville, Florida]]
* [[Louisiana]]
* [[San Diego]]
* [[Southwestern Florida]]
* [[St. Louis|St. Louis, Missouri]]
* [[Sierra Nevada (U.S.)|California Eastern Sierra]]
* [[Georgia (U.S. state)|Georgia]]
* [[Greater Boston|Eastern Massachusetts]]
* [[New Jersey]]
* [[New Mexico]]
* [[Nova Scotia]]
* [[New York (state)|New York]]
* [[Wisconsin]]
* [[IE511|Inland Empire (California)]]
* [[Pennsylvania]]
* [[Maryland]]
* [[West Virginia]]
{{div col end}}

====California====
=====San Francisco=====
[[File:Call 511 travel info sign.jpg|right|thumb|200px|The logo on a road sign]]
[[File:Roadside antennae.jpg|thumb|[[FasTrak]] antennae that poll vehicle transponders to collect data used to generate 511.org traffic information, San Francisco]]
Preceded, in 1996, by ''TravInfo''<ref name="hacienda-2002">{{cite web |title=511 to Provide One-Stop Shopping |url=https://www.hacienda.org/news-events/hacienda-online/network/2002/september/september-511-provide-one-stop-shopping |website=Hacienda Pulse |access-date=9 January 2021 |date=September 17, 2002 |quote=In the Bay Area and Tri-Valley Area, the Metropolitan Transportation Commission (MTC) is the transportation planning, coordinating and financing agency, and hence, is the agency that will be implementing 511.}}</ref><ref name="sfgate-1996">{{cite news |author1=EXAMINER GRAPHICS |title=USING TravInfo freeway monitoring system |url=https://www.sfgate.com/news/article/USING-TRAVINFO-3121707.php |access-date=9 January 2021 |work=SFGATE |publisher=Hearst |date=1 October 1996 |quote=The TravInfo freeway monitoring system collects and distributes instantaneous traffic information for highways around the Bay Area.   PHONE: 817-1717 (from any area code).}}</ref> and 817-1717,<ref name="EBbTimes-2006">{{cite news |last1=Goll |first1=David |title=Transit leaders seal $38M TravInfo deal |url=https://www.bizjournals.com/eastbay/stories/2000/09/11/story5.html |access-date=9 January 2021 |work=East Bay Business Times |publisher=American City Business Journals, Inc. |date=September 8, 2000 |archive-url=https://web.archive.org/web/20060309110709/http://www.bizjournals.com/eastbay/stories/2000/09/11/story5.html |archive-date=2006-03-09 |quote=PB Farradyne reached an agreement with the Oakland-based Metropolitan Transportation Commission to operate and eventually expand Trav-Info, a real-time traffic and transit information source. PB Farradyne is a division of New York-based Parsons Brinckerhoff Inc., the nation's largest transportation design firm. ...The MTC, which handles transportation planning and financing for the nine-county Bay Area, established TravInfo in 1996 along with the California Department of Transportation and the California Highway Patrol. ...Michael Berman, MTC's TravInfo project manager...}}</ref><ref name="doi-10.1.1.534.2774">{{cite journal |last1=Koo |first1=Ronald |last2=Miller |first2=Mark A. |last3=Hall |first3=Randolph |last4=Yim |first4=Youngbin |title=TravInfo Evaluation Traveler Response Element: TravInfo 817-1717 Caller Study Phase 1 Results |journal=UC Berkeley: California Partners for Advanced Transportation Technology |date=September 1998 |citeseerx=10.1.1.534.2774 }}</ref><ref name="travinfo.org-Program-Organization">{{cite web |title=Program Organization |url=http://www.travinfo.org:80/programorg.html |website=TravInfo® |publisher=MTC |access-date=9 January 2021 |archive-url=https://web.archive.org/web/19981207032808/http://www.travinfo.org/programorg.html |archive-date=December 7, 1998 |date=31 December 1997 |url-status=live }}</ref><ref name="travinfo.org-partners">{{cite web |title=Project Partners |url=http://www.travinfo.org/partners.html |website=TravInfo® |publisher=MTC |access-date=9 January 2021 |archive-url=https://web.archive.org/web/19981206113832/http://www.travinfo.org/partners.html |archive-date=1998-12-06 |date=11 November 1998}}</ref> travelers in the [[San Francisco Bay Area]] can use the 5-1-1 phone service, access transit and traffic information on a Web site, '''511.org''', which provides information on [[mass transit]] schedules and an interactive trip planner, which will provide an optimal routing between a given origin, destination, and optional time constraints. In addition, 511.org provides information on [[bicycling]], [[Carpool|ridesharing]], and the [[toll road]] system [[FasTrak]]. 511.org<ref>{{cite web|url=http://511.org |title=511.org |publisher=511.org |date=2012-05-10 |access-date=2012-05-23 |url-status=live |archive-url=https://web.archive.org/web/20120522065232/http://511.org/ |archive-date=May 22, 2012 }}</ref> is a service of the [[Metropolitan Transportation Commission (San Francisco Bay Area)|Metropolitan Transportation Commission]],<ref name="511.org-involved">{{cite web |title=Who is Involved? |url=http://www.511.org/who_involved/ |website=TravInfo® |publisher=Metropolitan Transportation Commission |access-date=9 January 2021 |archive-url=https://web.archive.org/web/20020806045241/http://www.511.org/who_involved/ |archive-date=2002-08-06 |date=6 August 2002 |quote=Metropolitan Transportation Commission; California Highway Patrol; Caltrans; PB Farradyne (PBF) is a division of Parsons Brinckerhoff Quade & Douglas;}}</ref> and was designed by the transportation engineering company ''PB Farradyne'',<ref>{{cite web |title=PB Farradyne |url=http://www.pbfi.com/ |website=PB Farradyne |publisher=Parsons Brinckerhoff |access-date=9 January 2021 |archive-url=https://web.archive.org/web/20020402041428/http://www.pbfi.com/ |archive-date=2002-04-02 |date=2 April 2002}}</ref> a division of [[Parsons Brinckerhoff|Parsons Brinckerhoff Quade & Douglas]],<ref name="511.org-involved"/> (later [[Telvent|Telvent Farradyne]]).<ref name="Telvent Farradyne corporate site">{{cite web|url=http://www.telvent-farradyne.com |title=Telvent Farradyne corporate site |access-date=November 15, 2006 |year=2006 |url-status=dead |archive-url=https://web.archive.org/web/20061118161917/http://www.telvent-farradyne.com/ |archive-date=November 18, 2006 }}</ref> The system had a fair amount of controversy when it was announced that it would use [[FasTrak]] [[electronic toll collection|electronic toll]] tags to track vehicles as they traversed Bay Area freeways.<ref>[http://www.bayareafastrak.org/dynamic/signup/terms.html FasTrak Application and License Agreement] {{webarchive|url=https://web.archive.org/web/20140503091454/http://www.bayareafastrak.org/dynamic/signup/terms.html |date=May 3, 2014 }}, '''Toll Tags:''' section, last subsection: ''You agree that the Toll Tag may be read to provide anonymous traffic flow data to the Metropolitan Transportation Commission's '511' project, a real time traffic information service. No information identifying a FasTrak account, person or vehicle using the Toll Tag will be collected by the Metropolitan Transportation Commission or '511'.''</ref> 511 has since stopped using FasTrak toll tag data to provide driving times.<ref>{{cite web|url=https://www.bayareafastrak.org/en/support/privacy.shtml |title=Privacy |access-date=2014-08-22 |url-status=dead |archive-url=https://web.archive.org/web/20140214220601/https://www.bayareafastrak.org/vector/static/privacy/index.shtml |archive-date=February 14, 2014 }}</ref> Driving times are now derived from GPS probe vehicle-based traffic speed data that 511 purchases from INRIX, Inc.<ref>{{cite web |url=https://finance.yahoo.com/news/inrix-partners-san-francisco-expanding-040100799.html |title=Inrix Partners Expanding |access-date=2017-01-15 |url-status=dead |archive-url=https://web.archive.org/web/20140826120449/http://finance.yahoo.com/news/inrix-partners-san-francisco-expanding-040100799.html |archive-date=August 26, 2014 }}</ref>

In 2006, [[Metropolitan Transportation Commission (San Francisco Bay Area)|the Bay Area's transit coordinator]] signed an $11 million four-year contract with defense contractor [[Science Applications International Corporation]] to operate the local 511 system.<ref>{{cite web|url=http://www.washingtontechnology.com/online/1_1/29617-1.html |title=San Francisco re-ups SAIC unit for 511 |access-date=March 15, 2007 |date=October 2006 |url-status=dead |archive-url=https://web.archive.org/web/20070928043850/http://www.washingtontechnology.com/online/1_1/29617-1.html |archive-date=September 28, 2007 }}</ref>

=====San Diego=====
Users of the San Diego area have access to road, transit, and other information via the phone and Web. They can access transit information on a Web site,<ref>{{cite web |title=511 San Diego Region |url=http://www.511sd.com/ |access-date=June 21, 2007 |archive-date=February 17, 2008 |archive-url=https://web.archive.org/web/20080217050757/http://www.511sd.com/ |url-status=dead }}</ref> which provides information on [[mass transit]] schedules and an interactive trip planner, which will provide an optimal routing between a given origin, destination, and optional time constraints. In addition, 511sd.com provides information on [[bicycling]], [[Carpool|ridesharing]], and the [[toll road]] system [[Fastrak]]. 511sd.com is a service of the [[SANDAG|San Diego Association of Governments]], and was designed by the company ICx Technologies and PB Farradyne (now [[Telvent]] Farradyne).<ref name="Telvent Farradyne corporate site" />

====Florida====
Florida has an active 511 system that underwent an overhaul in 2009. Central Florida is claimed to have the most-used 511 system in the nation, on a per capita basis.<ref>{{cite news|title=Central Florida 511 system nation's most used |url=http://www.bizjournals.com/orlando/stories/2006/07/31/daily55.html |publisher=Orlando Business Journal |date=August 4, 2006 |access-date=November 15, 2006 |url-status=live |archive-url=https://web.archive.org/web/20110525145208/http://www.bizjournals.com/orlando/stories/2006/07/31/daily55.html |archive-date=May 25, 2011 }}</ref>

====Georgia====
This statewide [[Georgia Navigator]] system provides traffic, [[Metropolitan Atlanta Rapid Transit Authority|MARTA]]/[[GRTA]] and other public transport, [[Carpool|rideshare]], [[The Clean Air Campaign|Clean Air Campaign]], [[Hartsfield-Jackson Atlanta International Airport|Atlanta]] and [[Savannah/Hilton Head International Airport|Savannah]] airport, [[Amtrak]], [[Greyhound Lines|Greyhound]], weather and tourism information in an [[interactive voice response]] (IVR) format. Callers are also given the option of connecting to live operators at the [[Georgia Department of Transportation]]'s Transportation Management Center in [[Atlanta]]. Connecting to operators allows users to report traffic accidents to the [[Georgia State Patrol]] or local police or [[sheriff]]s, or request [[Freeway service patrol|motorist assistance]] from the [[Highway Emergency Response Operators]] (HERO) program. Callers can also connect to adjacent states' 5-1-1 systems, including North Carolina's.

In January 2011, the Georgia Department of Transportation launched a mobile application on the iPhone platform to provide iPhone users with a mobile option for up to the minute traffic information found on the website. The application also provides special offers and other information about businesses and organizations who participate in the program.

Georgia actually had a system for years before this, using only live operators, and the [[vertical service code|code]] *DOT (*368), which could not necessarily be used by those mobile phone users who were roaming from elsewhere, as these codes are specific to each phone company. A local [[area code 404|404]] number in [[metro Atlanta]] and a toll-free [[800 number]] were used for these and landline calls, and still serve as backup for mobile providers that fail to connect.<ref>{{cite news | title=Dial 511 for transportation information | url=http://www.ajc.com/search/content/metro/stories/2007/08/15/trafficfone.html | publisher=The Atlanta Journal-Constitution | date=August 15, 2007 | access-date=August 15, 2006}} {{Dead link|date=October 2010|bot=H3llBot}}</ref>

====Kentucky====
In Kentucky, 511 services cover traffic and weather conditions, and can also be heard on the radio on the AM dial (the Travelers' Information Station) and at 511.ky.gov.<ref>{{cite web|url=http://511.ky.gov |title=511.ky.gov |publisher=511.ky.gov |access-date=2012-05-23 |url-status=live |archive-url=https://web.archive.org/web/20120529104911/http://511.ky.gov/ |archive-date=May 29, 2012 }}</ref>

====New England====
The New England 511 service covers Maine, New Hampshire and Vermont, providing access to real-time traffic and weather conditions, live cameras, upcoming events and other relevant information.<ref name=":0">{{Cite web |date=October 18, 2022 |title=New England 511 Traveler Information System Upgrade |url=https://www.dot.nh.gov/news-and-media/new-england-511-traveler-information-system-upgrade |url-status=live |archive-url=https://web.archive.org/web/20250215233436/https://www.dot.nh.gov/news-and-media/new-england-511-traveler-information-system-upgrade |archive-date=February 15, 2025 |access-date=February 15, 2025 |website=[[New Hampshire Department of Transportation]]}}</ref> 

The service was launched in 2022, as a partnership between the [[Maine Department of Transportation]], [[New Hampshire Department of Transportation]] and [[Vermont Agency of Transportation]], with all three organizations continuing to supply updating real-time information.<ref name=":0" /> 

The site can be found at '''newengland511.org'''.

====New York====
511 New York is established and administered by the [[New York State Department of Transportation]] (NYSDOT). Basic service was launched in the New York City metropolitan area in late 2008. Statewide coverage and more sophisticated services will be added throughout 2009. 511 NY – "Get Connected to Go" is the umbrella brand of The New York State Department of Transportation for traffic, transit and travel information. The 511 New York theme line is: Get Connected to Go. The tag line is: New York State's Official Traffic and Travel Info Source. The credit line is: A Free Service of the New York State Department of Transportation.

In the [[New York metropolitan area]] 5-1-1 provides information on bus, subway, and commuter rail mass transit systems in addition to road conditions and traffic information.

====Pennsylvania====
Pennsylvania's statewide 511 launched on September 1, 2009. The system provides up to date information on all the states interstate highways.<ref>{{cite web|url=http://www.post-gazette.com/pg/09248/995824-147.stm |title=Post-gazette.com |publisher=Post-gazette.com |date=2012-03-16 |access-date=2012-05-23 |url-status=live |archive-url=https://web.archive.org/web/20110604154604/http://www.post-gazette.com/pg/09248/995824-147.stm |archive-date=June 4, 2011 }}</ref> Travelers can also view road conditions and traffic cameras at '''511PA.com'''.

====Tennessee====
Implemented in August 2006, Tennessee travelers have the option of accessing road and travel conditions at '''TN511.com'''<ref>{{cite web|url=http://www.TN511.com |title=TN511.com |publisher=TN511.com |access-date=2012-05-23 |url-status=live |archive-url=https://web.archive.org/web/20120525142306/http://www.tn511.com/ |archive-date=May 25, 2012 }}</ref> or through the 511 phone service.

====Virginia====
The FCC designated 511 as the national traveler information number. Virginia's 511 system began in the Shenandoah Valley in 2000 and went statewide in early 2005.<ref>{{cite web|url=http://www.virginiadot.org/travel/511_virginia_faqs.asp |title=511virginia.org |publisher=511virginia.org |access-date=2013-08-07 |url-status=live |archive-url=https://web.archive.org/web/20130807111019/http://virginiadot.org/travel/511_virginia_faqs.asp |archive-date=August 7, 2013 }}</ref> Currently both the 511virginia.org website and calling 511 from any land line or mobile phone provides statewide travelling information. Alternatively, there is now a 511 VDOT app for iOS and Android devices.

====West Virginia====
The [[West Virginia Department of Transportation]]'s (WVDOT) free 511 Traveler Information System provides real-time traffic information, including congestion, construction, lane closures, road conditions and severe weather information on all West Virginia interstates and other major highways. The resource is available 24 hours a day via phone by dialing 511 or online at '''WV511.org'''. WV 511 advisories also are available from the WV 511 Drive Safe mobile app and via statewide, regional and roadway-specific Twitter feeds. The public safety alerts (such as [[AMBER Alert|Amber Alerts]] and [[Silver Alert]]s) carried on 511 are voluntary, cooperative partnerships among law enforcement, WVDOT, other agencies and local broadcasters. WVDOT uses overhead electronic message signs and 511 to get public safety alerts out to the public. 511 was implemented in West Virginia in 2012.<ref>{{cite web |url=http://www.wv511.org/#FAQ: |title=West Virginia 511 - Know Before You Go |access-date=May 10, 2015 |publisher=West Virginia Department of Transportation |url-status=dead |archive-url=https://web.archive.org/web/20150408145144/http://wv511.org/#FAQ: |archive-date=April 8, 2015 |df=mdy-all }}</ref>

====Wyoming====
In the summer of 2007, the original vendor was removed and services were redesigned and improved using '''Meridian Environmental Technology'''.<ref>{{cite news|title=WYDOT suspends 511 to make service improvements |url=http://www.dot.state.wy.us/ReadMore.jsp?sCode=news&sCID=2338 |publisher=Wyoming DOT News |date=July 3, 2007 |url-status=dead |archive-url=https://web.archive.org/web/20070422001337/http://dot.state.wy.us/ReadMore.jsp?sCode=news&sCID=2338 |archive-date=April 22, 2007 }}</ref> The effort to redesign and improve service undertaken ''summer of 2007'' to revamp WYDOT's 511 Travel Information telephone service is paying benefits this winter, based on recent customer feedback.<ref>{{cite news|title=Revamped 511 Travel Information service increases customer satisfaction |url=http://www.dot.state.wy.us/ReadMore.jsp?sCode=news&sCID=3301 |publisher=Wyoming DOT News |date=February 11, 2008 }}{{dead link|date=May 2017 |bot=KAP03 |fix-attempted=yes }}</ref>

Some of the additional features are:
*Ability to choose neighboring states that provide 511 information
*Voice recognition, with the option to revert to touchtone keypad input
*Ability to choose route-specific information or regional summaries
*Agency capability to include Alerts (Amber, Homeland, customized)

====Similar services in the United States====
The [[Minnesota Department of Transportation]] operates a website for traffic and road condition information.