Editing Crisis hotline (section)

== Telephone counseling ==
[[File:MIND 04 W.jpg|thumb|right|333px|An operator for Sweden's Mind Självmordslinjen (suicide prevention hotline) at work.]]

Telephone emotional support and crisis hotlines provide a similar telephone support service, and both usually accept crisis and non-crisis calls. In the United States, many college campuses have established telephone counseling lines serviced by volunteers. These hotlines serve callers in crisis, but also serve to provide a listening ear for people who "just need to talk". Typically, hotlines are staffed by trained professionals, and are not intended to replace professional, long-term counseling services. They are rather intended to carry callers through an immediate situation. Such hotlines exist at the [[University of Maryland, College Park|University of Maryland]],<ref>{{Cite web
| url = http://www.counseling.umd.edu/
| title = University of Maryland - Counseling Center at University of Maryland
| website = www.counseling.umd.edu
| access-date = 2016-03-01
}}</ref> the [[University of Minnesota]],<ref>{{Cite web
| url = http://mentalhealth.umn.edu/crisis/index.html
| title = Crisis Connection
| website = www.umn.edu
| access-date = 2016-12-18
}}</ref> [[Tufts University]],<ref>{{Cite web
| url = http://sites.tufts.edu/ears4peers/
| title = Tufts Ears for Peers {{!}} "Promise me you will always remember: you are braver than you believe, stronger than you seem, and smarter than you think." –A.A. Milne
| website = sites.tufts.edu
| access-date = 2016-03-01
}}</ref> [[Columbia University]],<ref>{{Cite web
| url = http://www.columbia.edu/cu/nightline/
| title = Nightline: Barnard-Columbia Peer Listening
| website = www.columbia.edu
| access-date = 2016-03-01
}}</ref> [[Cornell University]],<ref>{{Cite web
| url = http://ears.dos.cornell.edu/
| title = EARS - Empathy, Assistance & Referral Service
| website = ears.dos.cornell.edu
| access-date = 2016-03-01
}}</ref> [[Drexel University]],<ref>{{Cite web
| url = http://drexel.edu/healthservices/counseling-center/peer-counseling/
| title = Peer Counseling - Counseling and Health Services
| website = Counseling and Health Services
| access-date = 2016-03-01
| archive-date = March 14, 2016
| archive-url = https://web.archive.org/web/20160314222323/http://drexel.edu/healthservices/counseling-center/peer-counseling/
| url-status = dead
}}</ref> [[Caldwell University]],<ref>{{Cite web
| url = https://www.caldwell.edu/counseling-center/the-counseling-center-hotlines
| title = The Counseling Center- Hotlines - Caldwell University, New Jersey
| website = Caldwell University, New Jersey
| language = en-US
| access-date = 2016-03-01
| archive-date = September 5, 2015
| archive-url = https://web.archive.org/web/20150905135933/http://www.caldwell.edu/counseling-center/the-counseling-center-hotlines
| url-status = dead
}}</ref> and [[Texas A&M University]].<ref>{{Cite web|url=https://scs.tamu.edu/HelpLine|title=HelpLine {{!}} Student Counseling Service|website=scs.tamu.edu|language=en|access-date=2018-05-09}}</ref>

The term "emotional support helpline" is sometimes used – which does not imply crisis or counseling, and can include email and text messaging. Such services have allowed for the wider dissemination of resources for people facing mental health crises.

With developments in mobile telephony, the use of text or [[SMS]] (short message service) has been utilized by counseling services. Youthline, a youth-oriented crisis helpline in New Zealand, began providing a text messaging counseling support line in 2004.<ref>Haxell, A. (2014). Textual activity at Youthline (NZ). New Zealand Journal of Counselling, 34(2), 18-31. </ref>