Editing Expedia (section)

==Criticism and legal issues==
===Delays in refunds of flights cancelled due to COVID-19===
In 2020, during the [[COVID-19 pandemic]], customers complained regarding the process to get refunds for cancelled flights. Customers complained of excessively long call times and being unable to get through to a representative.<ref>{{Cite news | url=https://www.wftv.com/news/action9/consumers-grow-frustrated-with-expedia-over-covid-19-refunds/LRJUN2R3EFGFPDUVAPF3XTNBLU/ | title=Consumers grow frustrated with Expedia over COVID-19 refunds | first=Todd | last=Ulrich | work=[[WFTV]] | date=February 5, 2021}}</ref> This led to many lawsuits.<ref>{{cite news | url=https://www.usatoday.com/story/travel/news/2020/09/09/expedia-sued-refusing-refunds-pandemic/5763768002/ |title=Traveler sues Expedia for refusing refunds on canceled flights during COVID-19 pandemic |work=USA Today | date=September 9, 2020}}</ref><ref>{{cite news |url=https://www.courthousenews.com/hotels-accuse-expedia-orbitz-of-brazen-deceit/ | title=Hotels Accuse Expedia, Orbitz of Brazen Deceit | work=[[Courthouse News Service]] | first=MATTHEW | last=RENDA | date=August 19, 2016}}</ref>

===False advertising and trademark violation===
In August 2016, Buckeye Tree Lodge and Sequoia Village Inn, LLC filed a class-action lawsuit in [[California]] accusing the company and its partners of violating trademark rights of numerous independent hotel and motel establishments by running advertising implying that consumers could book reservations for those hotels on Expedia even though Expedia had no relationship with those hotels, in violation of the [[Lanham Act]], and also falsely noting that hotels with which the company had no relationship were "sold out".<ref>{{cite web |url=https://dockets.justia.com/docket/california/candce/3:2016cv04721/302190 |title=Buckeye Tree Lodge and Sequoia Village Inn, LLC v. Expedia, Inc. ''et al'' |work=[[Justia]] |date=August 17, 2016}}</ref> In April 2021, the lawsuit was settled and the company promised not to engage in false advertising.<ref>{{cite news |url=https://www.courthousenews.com/expedia-settles-false-advertising-class-action-with-hotels/ |title=Expedia Settles False Advertising Class Action With Hotels | first=NICHOLAS | last=IOVINO | work=[[Courthouse News Service]] | date=April 9, 2021}}</ref>