Editing IT service management (section)

==Frameworks==
[[File:Itsm-context.png|thumb|Relationships between ITSM frameworks and other management standards]]
As a discipline, ITSM has ties and common interests with other IT and general management approaches,  [[information security management]] and [[software engineering]]. Consequently, IT service management frameworks have been influenced by other standards and adopted concepts from them, e.g. [[Capability Maturity Model Integration|CMMI]], [[ISO 9000]], or [[ISO/IEC 27000]].<ref>{{cite web |url=http://fitsm.itemo.org/fitsm-training-material |title=FitSM Foundation slides handout |publisher=Itemo.org |date=2015-05-01 |access-date=2015-07-30 |archive-url=https://web.archive.org/web/20190418154533/https://fitsm.itemo.org/fitsm-training-material/ |archive-date=18 April 2019 |url-status=dead }}</ref>

Various frameworks for ITSM and overlapping disciplines include:
* [[ITIL|ITIL (Information Technology Infrastructure Library)]] is a set of detailed practices for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of business.<ref>{{cite web|url=http://list.ly/list/5SO-alternatives-to-itil|title=(crowdsourced list of) Alternatives to ITIL|publisher=list.ly, Jan van Bon |date=2016-02-03 |access-date=2016-02-03}}</ref><ref name="KernHegering2006" /> 
* [[TOGAF]] is a framework and methodology that aims to define business goals while aligning them with architecture objectives related to software development.
* [[Business Process Framework (eTOM)]] is a process framework for telecommunications service providers.
* [[COBIT]] (Control Objectives for Information and Related Technologies) is an IT Governance framework that specifies control objectives, metrics and maturity models. Recent versions have aligned the naming of select control objectives to established ITSM process names.
* [[FitSM]]<ref>{{cite web |url=http://www.fitsm.eu |title=FitSM |publisher=Itemo |access-date=2018-11-27 |archive-url=https://web.archive.org/web/20180809095623/http://fitsm.eu/ |archive-date=9 August 2018 |url-status=dead }}</ref> is a standard for lightweight service management. It contains several parts, including e.g. auditable requirements and document templates, which are published under [[Creative Commons license|Creative Common licenses]]. Its basic process framework is in large parts aligned to that of ISO/IEC 20000.
* [[CMMI]], guides all types of service providers to establish, manage, and improve services to meet business goals.
* [[Application Services Library|ASL]]'s goal is the professional development of application management. This is achieved by offering a framework within which the processes of application management are brought in relation to each other.
* USM,<ref>{{cite web|url=http://usmwiki.com |title=USM Wiki |publisher=SURVUZfoundation |access-date=2024-02-13}}</ref> the principle-based USM method provides a standardized management system for a service organization to manage its people, its processes, its technology, and its services, based on an explicit service management architecture.USM specifies the management system that supports the practice-based frameworks and standards and is adopted by Dutch government<ref>{{cite web|url=https://www.noraonline.nl/wiki/USM_en_het_Dienstverleningsconcept |title=USM en het Dienstverleningsconcept |publisher=NORA |access-date=2024-02-13}}</ref> for its management architecture.
* [[ISO/IEC 20000]] is an international standard for managing and delivering IT services. Its process model bears many similarities to that of ITIL version 2, since BS 15000 (precursor of ISO/IEC 20000) and ITIL were mutually aligned up to version 2 of ITIL. ISO/IEC 20000 defines minimum requirements for an effective "service management system" (SMS). Conformance of the SMS to ISO/IEC can be audited and organizations can achieve an ISO/IEC 20000 certification of their SMS for a defined scope.
* [[Business Information Services Library|BiSL]] is a framework of best practices for the [[Information Management]] domain.
* MOF<ref>{{cite web|url=http://microsoft.com/mof |title=Microsoft Operations Framework |publisher=Microsoft.com |access-date=2012-10-07}}</ref> ([[Microsoft Operations Framework]]) includes, in addition to a general framework of service management functions, guidance on managing services based on Microsoft technologies.