Editing Knowledge base (section)

==Types of Knowledge Base Systems==
As any informational hub, the knowledge base can store various content types which will serve different audiences and have contrasting purposes. So, to better understand knowledge base types, let’s discuss them from two different angles: purpose and content.

'''Internal vs. external knowledge bases'''
Here, we can divide our informational hubs into two main purposes – external and internal.

* '''Internal knowledge base:''' This type of knowledge hub is designed for employees within the organization. It acts like a corporate wiki and can be created for different reasons, but mainly for: onboarding new hires, documenting internal policies, and giving quick answers on employees’ demands.
* '''External knowledge base:''' This is a direct opposite of the internal hub and is created for clients, prospects, and, sometimes, for the public. The main goal of this base is to reduce customer support workload, offer easy access to effective tips and enhance the overall user experience.<ref>[https://sereda.ai/en/blog/what-is-knowledge-base-and-how-does-it-work Knowledge Base: How to Keep Information That Took Years to Build]</ref>