Editing Process-based management (section)

==Stages==

===Documenting the process===

To manage its business from a process based perspective, an organisation requires to understand what defines the process and which activities they consist of.

A business consists of different departments in charge of specific jobs or functions. Therefore, the processes support these managerial sectors and transform successful outputs. Then a process team performs a set of sequential tasks to analyse whether the organisation delivers useful outputs to the customers.

Basically, processes are built by information that indicates the current state of company and research data such as customer satisfaction. The information includes [[service-level agreement|customer-based agreement]], management documentation, purchasing manuals and [[flowchart|flow charts]].<ref name="iso" /> For instance, the flow chart is a useful information in order to control the flow of processes and list several steps and activities in detail.

===Analysing process performance===

Analysed and clarified processes are allowed to implement on the actual business. Then, an organisation monitors its business and improves the overall stage of process.

To evaluate the sequence of process, measurement is an essential element that shows results of process performance with numerical and comparative data. In other words, organisations obtain a relevant analysis using the measurements that can be shown as graphical representations such as [[pie chart]]s, [[bar chart]]s, cause-and-effect analysis, and [[gap analysis]].<ref name="iso" />

Many organisations highly depend on data and visual analysis processed by information system. For this reason, organisation must obtain accurate analysis based on exact data and must be cautious for mistaken output that impacts whole process of their business.

As a result, the measurements help the company to analyse current state of performance and give guidance for the firm’s sustainable improvements.

===Implementing improvements===

Having designed the processes of management system and analysed the performances using useful measurements, the final step is how to improve the system and maintain its effectiveness. Therefore, implementing the improvements is a key activity to examine the processes and improve the flow of the management system.

An organisation determines which part of processes must be improved and modified. It analyses how each process influences a set of activities and applies the improvements to some parts of system. The purpose of implementation is to operate its business strategically and to deliver sufficient resources. In effect, the process based management results in outputs that satisfy their customers and develop the business itself.<ref name="netcoach" />