Editing Email (section)

===Flaming===
[[Flaming (Internet)|Flaming]] occurs when a person sends a message (or many messages) with angry or antagonistic content. The term is derived from the use of the word ''incendiary'' to describe particularly heated email discussions. The ease and impersonality of email communications mean that the [[social norms]] that encourage civility in person or via telephone do not exist and civility may be forgotten.<ref>{{cite journal|author1=S. Kiesler |author2=D. Zubrow |author3=A.M. Moses |author4=V. Geller |title=Affect in computer-mediated communication: an experiment in synchronous terminal-to-terminal discussion|journal=Human-Computer Interaction|volume=1|pages=77–104|year=1985|doi=10.1207/s15327051hci0101_3}}</ref>