Editing Australia Post (section)

=== 21st century ===
Under amendments to the Australian Postal Corporation Act which came into effect in March 2008, quarantine inspection officers of a state or territory are authorised to request Australia Post to open packets and parcels sent from interstate for inspection when inspectors believe they may contain quarantine material. The legislation also authorises Australia Post to remove any mail articles that are suspected of being [[Scam letters|scam mail]].<ref name="dbcde.gov.au">{{cite web|url=http://www.dbcde.gov.au/post/australia_post/australia_post_history|title=History of Australia Post|publisher=Australian Government, Department of Broadband, Communications, and the Digital Economy|date=27 May 2011|archive-url=https://web.archive.org/web/20110706121712/http://www.dbcde.gov.au/post/australia_post/australia_post_history|archive-date=6 July 2011}}</ref>

In February 2010, [[Ahmed Fahour]] was appointed [[Chief executive officer|MD]] (CEO) of Australia Post.<ref>{{cite news|last=Johnston|first=Eric|date=23 December 2009|title=Rudd's banker stamps his mark on post office|work=[[Sydney Morning Herald]]|url=http://www.smh.com.au/business/rudds-banker-stamps-his-mark-on-post-office-20091222-lbrq.html}}</ref> In May 2010, he announced a new strategy dubbed "Future Ready" designed to reinvigorate Australia Post. This included a new organisation structure as well as a renewed foray into digital businesses under the "eServices" [[strategic business unit]].<ref>{{cite news|last=Durie|first=John|date=18 June 2010|title=Australia Post expands into electronic applications|work=[[The Australian]]|url=http://www.theaustralian.com.au/business/opinion/austria-post-expands-into-electronic-applications/story-e6frg9if-1225881080697}}</ref>

However, in 2013, the corporation acknowledged that, though the strategy was successful in improving Australia Post's profitability and structure, it was insufficient in its contributions to their development as a financially self-sustaining business.<ref>{{Cite web|title=Report: Performance, importance and role of Australia Post in Australian communities and its operations in relation to licensed post offices|url=https://www.aph.gov.au/~/media/Committees/Senate/committee/ec_ctte/Australia_Post_in_Australian_communities/report/b03.pdf?la=en}}</ref>

In September 2015, the corporation announced its first loss in 30 years. The {{AUD}}222 million loss was down from a $116 million profit the previous year. Large decreases in addressed and stamped mail led to a $381 million loss in the mail delivery side of the business. Parcel delivery then accounted for over half of total revenue. Overall revenue was stable at $6.37 billion.<ref>[https://auspost.newsroom.com.au/Content/Home/Home/Article/Australia-Post-delivers-strong-full-year-profit-before-tax-of-126-1m-despite-record-letter-volume-decline-/-2/-2/6168 Australia Post delivers strong full year profit of $126.1m before tax] Australia Post</ref>

In August the following year, Australia Post returned to profit with strong parcel and courier performance, and organisation re-structuring. However, mail performance reached an all-time low.

In February 2017, Australian Prime Minister [[Malcolm Turnbull]] criticised CEO Ahmed Fahour's $5.6 million annual salary, saying "As the Prime Minister and a taxpayer, I've spoken to the chairman today. I think that salary, that remuneration, is too high."<ref>{{cite news|last=McIlroy|first=Tom|date=8 February 2017|title=Malcolm Turnbull says $5.6 million salary of Australia Post boss Ahmed Fahour is too high|work=[[Sydney Morning Herald]]|url=http://www.smh.com.au/federal-politics/political-news/malcolm-turnbull-says-56-million-salary-of-australia-post-boss-ahmed-fahour-is-too-high-20170207-gu7t06.html|access-date=26 January 2020}}</ref> On 23 February 2017, Fahour announced his resignation, effective July 2017, telling media that the decision was not related to discussion of his salary.<ref>{{cite news|last=Belot|first=Henry|date=23 February 2017|title=Australia Post CEO Ahmed Fahour resigns after salary furore|work=[[ABC News (Australia)|ABC News]]|url=https://www.abc.net.au/news/2017-02-23/australia-post-ceo-resigns/8296566|access-date=26 January 2020}}</ref>

In October 2019, Australia Post completed a major rebranding project with Melbourne-based brand strategy firm Maud. This project saw the development of a new brand identity, website and self-service platform, parcel and letter packaging, street posting boxes, staff uniforms, and a fleet of custom-designed electric vehicles, amongst others.<ref>{{Cite web|url=https://www.maud.com.au/projects/australia-post/#full|title=Australia Post — MAUD — We build enduring brands in a world of constant change.|website=www.maud.com.au|access-date=2020-04-30}}</ref>

In 2019, with parcels deliveries increasing while letter deliveries falling, the Post Office transferred several thousand workers from letters to parcels.  Letter deliveries were reduced from five days per week to two days per week.

In 2021, Australia Post began using its first electric trucks; three [[Fuso Ecanter]]s in Melbourne.<ref name="apw">{{cite news |author=<!--Staff writer(s)/no by-line.--> |date=30 November 2021 |title=Australia Post welcomes its first electric trucks |url=https://bigrigs.com.au/index.php/2021/11/30/australia-post-welcomes-its-first-electric-trucks/ |work=Big Rigs |publisher=[[Prime Creative Media]] |access-date=13 December 2021}}</ref>