Editing C2c (section)

====National Express====
During July 2000, c2c was included in the sale of Prism Rail to [[National Express]].<ref>{{cite news |url=https://www.telegraph.co.uk/finance/4458960/National-Express-buys-Prism-for-166m.html |title=National Express buys Prism for £166m |newspaper=The Daily Telegraph |date=19 July 2000 |location=London, UK |first=Alistair |last=Osborne |archive-date=22 November 2020 |access-date=3 April 2018 |archive-url=https://web.archive.org/web/20201122152744/https://www.telegraph.co.uk/finance/4458960/National-Express-buys-Prism-for-166m.html |url-status=live }}</ref><ref>{{cite news |url=https://www.theguardian.com/business/2000/jul/19/5 |title=National Express buys Prism for £166m |newspaper=The Guardian |location=London, UK |date=19 July 2000 |first=Keith |last=Harper |archive-date=23 October 2013 |access-date=11 December 2016 |archive-url=https://web.archive.org/web/20131023081315/http://www.theguardian.com/business/2000/jul/19/5 |url-status=live }}</ref> The merger of the companies was completed on 19 September 2000.<ref>{{cite web |title=Base Prospectus: National Express |url=https://www.rns-pdf.londonstockexchange.com/rns/4776e_1-2009-12-21.pdf |publisher=Merrill Corporation |access-date=3 February 2023 |date=21 December 2009 |archive-date=30 June 2023 |archive-url=https://web.archive.org/web/20230630143854/https://www.rns-pdf.londonstockexchange.com/rns/4776e_1-2009-12-21.pdf |url-status=dead}}</ref> National Express combined the management and support functions of c2c, Silverlink, WAGN and Stansted Express in a single organisation called London Lines in March 2001.<ref>{{cite web |title=Annual Report 2001 |url=https://www.nationalexpressgroup.com/media/ilijyhvw/094525-ar2001.pdf |publisher=National Express |access-date=8 February 2023 |year=2002}}</ref>

In March 2002, management of Fenchurch Street Station was transferred from c2c to [[Network Rail]].<ref name="SL Network Rail">{{cite web |title=Station Licence granted to Network Rail Infrastructure Limited |url=https://www.orr.gov.uk/sites/default/files/om/nr-stat-licence.pdf |publisher=Office of Rail and Road |access-date=1 February 2023 |year=2019 |archive-date=1 February 2023 |archive-url=https://web.archive.org/web/20230201160829/https://www.orr.gov.uk/sites/default/files/om/nr-stat-licence.pdf |url-status=live }}</ref>

During January 2005, it was announced that an on-train [[television]] service would be tried out, and one unit had televisions installed.<ref>{{cite web |url=https://www.campaignlive.co.uk/article/c2c-abandons-train-tv-trial/510593 |title=C2C abandons train TV trial |website=campaignlive.co.uk |first=Kevin |last=May |date=3 May 2005}}</ref> In June 2006, the ''360 On-Board Television'' service ran into financial difficulties when c2c's partner in the project, TNCI (UK), ceased trading, and the service was withdrawn. c2c indicated it would restart the roll-out should a suitable partner be found.<ref>{{cite press release |url=http://www.c2c-online.co.uk/latest_updates/news/tv_on_trains_trials_stopped |title=TV on Trains – Trials Stopped |publisher=c2c |date=20 June 2006 |access-date=19 July 2008 |archive-url=https://web.archive.org/web/20080515201032/http://www.c2c-online.co.uk/latest_updates/news/tv_on_trains_trials_stopped |archive-date=15 May 2008 |url-status=dead}}</ref>

In June 2006, it was announced that portable [[X-ray]] machines and metal detectors would be randomly placed at stations and carried by officers on trains during summer 2006 to catch people carrying weapons, in a joint operation with [[Essex Police]] and [[British Transport Police]], following trials at [[London Underground]] stations.<ref>{{cite news |url=http://news.bbc.co.uk/1/hi/england/essex/5052594.stm |work=BBC News |title=Railway passengers to be scanned |date=6 June 2006 |access-date=19 July 2008 |archive-date=21 August 2006 |archive-url=https://web.archive.org/web/20060821072633/http://news.bbc.co.uk/1/hi/england/essex/5052594.stm |url-status=live }}</ref>

A peak timetable introduced on 11 December 2006, with the aim of improving services for the [[Thurrock]] and [[London Riverside]] sections of the [[Thames Gateway]], was withdrawn on 8 January 2007 after a campaign by passengers as a result of delays and cancellations that affected other lines on the network.<ref>{{cite web |url=http://www.c2c-online.co.uk/latest_updates/news/morning_and_evening_weekday_peak_schedules_to_return_to_previous_patterns_as_c2c_restores_old_timetable |title=Morning and evening weekday peak schedules to return to previous patterns as c2c restores old timetable |publisher=c2c |date=3 January 2007 |access-date=19 July 2008 |url-status=dead |archive-url=https://web.archive.org/web/20090211004027/http://www.c2c-online.co.uk:80/latest_updates/news/morning_and_evening_weekday_peak_schedules_to_return_to_previous_patterns_as_c2c_restores_old_timetable |archive-date=11 February 2009}}</ref><ref>{{cite news |url=http://www.echo-news.co.uk/display.var.1099738.0.old_c2c_timetable_back_on_monday.php |newspaper=Southend Echo |title=Old c2c timetable back on Monday |first=Rob |last=Pritchard |date=3 January 2007 |access-date=19 July 2008}}</ref> During August 2006, c2c agreed to work with [[Passenger Focus]] to establish a passenger panel.<ref>{{cite web |title=c2c's timetable consultation – Passenger Focus report |url=https://www.transportfocus.org.uk/publication/c2cs-timetable-consultation-passenger-focus-report/ |publisher=Passenger Focus |access-date=6 February 2023 |date=24 August 2006}}</ref>

In October 2007, c2c announced that the first coach of each unit would be made a Quiet Zone, where passengers are asked not to use their mobile phones or play music out loud.<ref>{{cite web |url=http://www.consumerdeals.co.uk/cgi-bin/forum/YaBB.pl?num=1192786704 |archive-url=https://web.archive.org/web/20111008155703/https://www.consumerdeals.co.uk/cgi-bin/forum/YaBB.pl?num=1192786704 |title=The Unofficial c2c Rail Info Site |website=consumerdeals.co.uk |date=29 October 2007 |access-date=19 July 2008 |archive-date=8 October 2011}}</ref> The Quiet Zone was introduced during early 2008 and is indicated by magenta vinyl stickers on the doors of the coach.<ref>{{cite web |url=http://www.c2c-online.co.uk/about_us/quiet_zone |title=Quiet Zone |publisher=c2c |year=2008 |access-date=19 July 2008 |archive-url=https://web.archive.org/web/20080509170105/http://www.c2c-online.co.uk/about_us/quiet_zone |archive-date=9 May 2008 |url-status=dead}}</ref>

In October 2007, c2c announced that it had switched to renewably-generated electricity in all its stations, maintenance facilities and offices in a contract with [[E.ON UK]], said to be the largest of its kind in the transport sector.<ref>{{cite press release |url=http://www.c2c-online.co.uk/latest_updates/news/c2c_switches_to_renewable_energy_sources |title=c2c switches to renewable energy sources |publisher=c2c |date=2 October 2007 |access-date=19 July 2008 |url-status=dead |archive-url=https://web.archive.org/web/20080705200312/http://www.c2c-online.co.uk/latest_updates/news/c2c_switches_to_renewable_energy_sources |archive-date=5 July 2008}}</ref>

The franchise was originally due to conclude on 26 May 2011. In December 2010, the [[Department for Transport]] granted National Express an extension until 26 May 2013 to allow DfT time to conduct a review of the franchising process.<ref>{{cite web |url=http://www.railnews.co.uk/news/2010/12/23-c2c-extension-awarded-to-national.html |title=c2c extension awarded to National Express |website=railnews.co.uk |location=Stevenage, UK |date=23 December 2010}}</ref> During March 2013, the [[Secretary of State for Transport]] announced the franchise would again be extended until 13 September 2014.<ref>{{cite web |url=https://www.gov.uk/government/speeches/franchise-announcement |title=Railway plan puts new focus on passengers |publisher=Secretary of State for Transport |via=gov.uk |date=26 March 2013 |access-date=27 March 2013 |archive-date=13 August 2013 |archive-url=https://web.archive.org/web/20130813220726/https://www.gov.uk/government/speeches/franchise-announcement |url-status=live }}</ref> A further delay saw this extended until 8 November 2014.