Editing Collaboration tool (section)

=== Communication ===
Communication tools provide exchange of information between individuals:<ref>{{Cite book|title = Collaboration Tools - A Teaching with Technology White Paper|last = Deal|first = Ashley|publisher = Carnegie Mellon University|year = 2009|pages = 3|url = https://www.cmu.edu/teaching/technology/whitepapers/CollaborationTools_Jan09.pdf}}</ref>

====E-Mail====
{{main|E-Mail}}
The invention of email as a collaboration tool changed the way we used to communicate in the workplace. It is the easiest method to make contact within an organization and is well established. Especially for organizing daily correspondence, email can reach various people with just one click.<ref>{{Cite journal|title = The Impact of E-mail Communication on Organizational Life|last1 = Derks|first1 = Daantje|date = 2010|journal = Cyberpsychology: Journal of Psychosocial Research on Cyberspace|publisher = Erasmus University Rotterdam|last2 = Bakker|first2 = Arnold B.}}</ref>

Although email is still the most common used tool in communication collaboration it is not very efficient on a big scale and other forms of communication seem to take over. Besides its flexibility it is not very good for group conversations as they grow too fast.{{cn|date=February 2019}} There is no way to be sure that a person has the latest version of a document that has been sent to them and it is impossible to always track via their email what tasks need to be done and by which deadline.<ref>{{Cite web|url = http://blogs.atlassian.com/2012/09/collaboration-best-practices-3-reasons-email-hurts-productivity/|title = Collaboration Best Practices – 3 Reasons Why Email Hurts Your Productivity|date = September 2012|website = Atlassian Blog|publisher = Atlassian Ltd|last = Anderson|first = Ryan}}</ref> As Cisco states in their Cisco Blog about the "Future of Email", emails "will improve productivity by organizing your data for you" <ref>{{Cite web|url = http://blogs.cisco.com/collaboration/the_future_of_email|title = The Future of Email|date = September 2009|website = Cisco Blog|publisher = Cisco Systems Inc.|last = Aronson|first = Doron}}</ref> and try to bring more transparency in their work with email.

==== Voicemail ====
{{main|Voicemail}}Voicemail as a collaboration tool is more and more integrated in services such as [[Google Voice]]. As pointed out in an IBM future scenario the role of voicemail could be that of what email is for us today.<ref>{{Cite book|title = Telco 2015- five telling years, four future scenarios|last = Prampolini|first = Franco|publisher = IBM|year = 2010|pages = 35|url = http://www.ieee-iscc.org/2010/keynoteslides/franco%20prampolini.pdf}}</ref>

==== Instant messaging (IM) ====
{{main|Instant messaging}}Through instant messaging as a collaboration tool we are able to reach people within an organisation in real-time. In the future instant messaging is not a [[Standalone program|stand-alone software]] anymore, but very well integrated in bigger solutions such as [[Unified communications|Unified Communication]].<ref>{{Cite book|title = 7 things you should know about Instant Messaging|publisher = Educause Learning Initiative|year = 2005|url = https://net.educause.edu/ir/library/pdf/ELI7008.pdf|access-date = 2015-11-04|archive-url = https://web.archive.org/web/20160305052859/http://net.educause.edu/ir/library/pdf/ELI7008.pdf|archive-date = 2016-03-05|url-status = dead}}</ref>

==== VoIP (voice over IP) / video call ====
{{main|Voice over IP}}Voice over IP as a collaboration tool has quickly gained popularity among companies and is part of their communication portfolio. As a report from Eclipse Telecom is pointing out, the VoIP is moving towards the state to totally replace our telephones in our offices and also integrate in existing collaboration service environments.<ref>{{Cite book|title = SIP, Hosted VoIP, and the Future of Voice Communications|last = Dyson|first = David|publisher = Eclipse Telecom|year = 2015|pages = 2–3|url = http://static1.squarespace.com/static/521f8d3fe4b0ac1c0555fac5/t/5581a6bee4b08614acb7b3e3/1434560190501/SIP%2C+Hosted+VoIP%2C+and+the+Future+of+Voice+Communications.pdf}}</ref>