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Craftsman (tools)
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==Warranty== Most Craftsman hand tools are advertised as having an unlimited lifetime [[warranty]].<ref>{{Cite web|last=Lamb|first=Robert|work=[[USA Today]]|title=In search of the lifetime guarantee|url=https://www.usatoday.com/money/perfi/columnist/lamb/0004.htm|date=January 18, 2001|access-date=March 3, 2010}}</ref> This lifetime warranty program was instituted by Sears when they began selling the Craftsman line in 1927.<ref>{{Cite web|publisher=[[Sears, Roebuck & Co.]]|title=Why Craftsman?|url=http://www.sears.com/sr/craftsman/whyCraftsman/cr_wc_qualityproducts.jsp |access-date=June 28, 2002 |archive-url=https://web.archive.org/web/20020628120323/http://www.sears.com/sr/craftsman/whyCraftsman/cr_wc_qualityproducts.jsp |archive-date=June 28, 2002 }}</ref> This warranty program requires no [[receipt]] or dated proof of purchase. If the owner takes the item into a local retail store, it may be replaced or repaired free of charge.<ref>{{Cite web|last=Cage|first=Chuck|work=Toolmonger|title=A Quick Comment on the Craftsman Lifetime Warranty|url=http://toolmonger.com/2006/08/08/a-quick-comment-on-the-craftsman-lifetime-warranty/|date=August 8, 2006|access-date=March 9, 2010}}</ref> The full text of the warranty is as follows: {{quote box|align=center|If, for any reason, your Craftsman hand tool ever fails to provide complete satisfaction, return it to any Sears store or other Craftsman outlet in the United States for free repair or replacement. This warranty gives you specific legal rights and you may also have other rights which vary from state to state.<ref name="Walters">{{Cite web |last=Walters |first=Chris |work=[[The Consumerist]] |title=Sears Clarifies Craftsman Tools Warranty |url=http://consumerist.com/2009/03/sears-clarifies-craftsman-tools-warranty.html |date=March 25, 2009 |access-date=February 19, 2010 }}</ref>}} Sears has reduced the warranty in effect on many Craftsman non-powered lawn and garden products including [[Rake (tool)|rake]]s, [[shovel]]s, clippers, [[broom]]s, [[trowel]]s, [[pruning shears|pruner]]s, [[Garden hose|hose]]s, [[irrigation sprinkler|sprinkler]]s, hose nozzles, and other small gardening hand tools. Previously, it was a lifetime warranty—which on August 2, 2012, was reduced to 25 years with receipt required.<ref name="warranty">{{Cite web|work=Craftsman.com|title=Warranty Information|url= https://www.craftsman.com/customer-care/warranty-information/|access-date=August 24, 2017}}</ref> The lifetime warranty does not include precision hand tools, such as [[calipers]] and [[torque wrench]]es.<ref>{{Cite web|last=Popken|first=Ben|work=[[The Consumerist]]|title=Clarification: Craftsman Lifetime Warranty Doesn't Apply To Rusty Tools|url=http://consumerist.com/2007/03/clarification-craftsman-lifetime-warranty-doesnt-apply-to-rusty-tools.html|date=March 19, 2007|access-date=March 9, 2010}}</ref> Many consumers have also been reporting problems when attempting to obtain warranty repair or replacement on tools that are covered by the full lifetime warranty. Sears' official position is that the warranty should be honored, and much of the problem may lie with individual sales associates.<ref name="Walters" /> In some cases, Sears no longer sells particular Craftsman tools (tape measures, and wood clamps are two examples), making it impossible to replace a tool sold with a lifetime warranty with a similar Craftsman tool that will continue the warranty. Some Sears stores limit the number of hand tools that can be exchanged per day, in an effort to reduce the abuse of the lifetime warranty. [[Stanley Black & Decker]] has stated that all previous warranties on Craftsman products will be honored<ref name="warranty" /> after the purchase of Craftsman in 2017. Some of the newer packaging ({{as of|2018|lc=y}} onward) on some Craftsman products does indicate that there may be a limit on returning warranty tools. {{As of|2019|02|post=,}} the "non-Sears" Craftsman does not have "open stock" in the stores as Sears does to replace individual items from a set that may require warranty. Stanley Black and Decker has indicated that they are working on introducing more individual tools to stores. Power tools have a one-year warranty.<ref name="warranty" /> Customers are able to exchange any version of the Sears Craftsman product at the stores that sell Sears Craftsman products such as Sears, Kmart, Ace, etc. Stores such as Lowes that sell Stanley Black & Decker Craftsman products will exchange replacement items at Stanley Craftsman supplied stores if they have the item. Lowes Corp stated, "We will honor all lifetime warranties no matter where the Craftsman hand tool was purchased.<ref>{{Cite web|url=https://richsautobodyshop.com/blog/where-are-craftsman-tools-made/|title= Where Are Craftsman Tools Made? |publisher=Richs Auto |date=February 20, 2023 }}</ref>".<ref>{{cite web |last=Matarese |first=John |date=May 30, 2019 |title=Will Lowe's stores honor Craftsman "lifetime" warranties? |url=https://www.thedenverchannel.com/money/consumer/dont-waste-your-money/will-lowes-stores-honor-craftsman-lifetime-warranties1 |website=Denver 7 ABC |publisher=ABC |access-date=May 30, 2019 }}</ref>
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