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==Variations== In 2007, the [[Land Transport Authority]] (LTA) and the [[Singapore Tourism Board]] launched the Singapore Tourist Pass produced by EZ-Link to offer tourists unlimited rides on Singapore's public transport system.<ref>{{cite press release | url = https://www.stb.gov.sg/content/stb/en/media-centre/media-releases/singapore-tourist-pass-and-public-transport-guide.html | title = Travel on public transport system a cinch for tourists | publisher = [[Land Transport Authority]] | year = 2007 | access-date = 16 September 2019 | archive-date = 26 January 2021 | archive-url = https://web.archive.org/web/20210126190718/https://www.stb.gov.sg/content/stb/en/media-centre/media-releases/singapore-tourist-pass-and-public-transport-guide.html | url-status = live }}</ref><ref>{{Cite news |last=Almenoar |first=Maria |date=13 December 2007 |title=New unlimited travel pass for visitors |work=[[The Straits Times]] |pages=35}}</ref> In 2015, EZ-Link introduced 'EZ-Charms', trinkets that have full EZ-Link functionalities, such as the Hello Kitty EZ-Charms,<ref>{{cite news | url = https://www.straitstimes.com/singapore/transport/say-hello-to-kitty-charms-for-ez-link | title = Say hello to kitty charms for EZ-Link | work = [[The Straits Times]] | year = 2015 | access-date = 9 July 2019 | archive-date = 9 July 2019 | archive-url = https://web.archive.org/web/20190709070229/https://www.straitstimes.com/singapore/transport/say-hello-to-kitty-charms-for-ez-link | url-status = live }}</ref> that received overwhelming response.<ref>{{cite news | url = https://www.straitstimes.com/singapore/almost-10000-fans-queue-for-hello-kitty-ez-link-charms-islandwide-some-from-midnight | title = Almost 10000 fans queue for hello kitty EZ-Link charms islandwide, some from midnight | work = [[The Straits Times]] | year = 2015 | access-date = 9 July 2019 | archive-date = 9 July 2019 | archive-url = https://web.archive.org/web/20190709070300/https://www.straitstimes.com/singapore/almost-10000-fans-queue-for-hello-kitty-ez-link-charms-islandwide-some-from-midnight | url-status = live }}</ref> In 2017, EZ-Link launched EZ-Link Wearables, wearable devices that have full EZ-Link functionalities such as fitness trackers.<ref>{{cite news | url = https://www.channelnewsasia.com/news/singapore/ez-link-introduces-wearable-devices-7573432 | title = EZ-Link introduces wearable devices | publisher = [[CNA (TV network)|Channel NewsAsia]] | year = 2017 | access-date = 9 July 2019 | archive-date = 9 July 2019 | archive-url = https://web.archive.org/web/20190709070850/https://www.channelnewsasia.com/news/singapore/ez-link-introduces-wearable-devices-7573432 | url-status = dead }}</ref> [[File:CEPAS EZ-Link Card & CEPAS SimplyGo EZ-Link Card (back).png|thumb|300px|Back of a standard CEPAS EZ-Link card (left) and account-based CEPAS SimplyGo EZ-Link card (right). <br> Note that the ERP Motoring icon has been crossed out on the account-based SimplyGo card, indicating that carpark payments are not supported.]] ===System for e-Payments (SeP)=== A trial to test the system was held from 29 August to 28 October 2008. The trial, which involved some 5,000 commuters, generated 1.7 million transactions and has confirmed that the system is ready for revenue service. Developed in-house by the [[Land Transport Authority|LTA]], SeP is built on the Singapore Standard for Contactless ePurse Application ([[CEPAS]]) which allows any smart card that complies with the standard to be used with the system and in a wide variety of payment applications. With SeP, commuters were able to use cards issued by any card issuer for transit purposes as long as the card complied with the [[CEPAS]] standard and included the transit application. Commuters could eventually use [[CEPAS]]-compliant cards for Electronic Road Pricing (ERP) payments in vehicles fitted with the new generation In-vehicle Unit (IU), Electronic Parking System (EPS) carparks and other electronic payment systems that supported the CEPAS standard. During the free one-for-one exchange exercise, most of them replaced their cards during the direct card replacement exercise in 2009. Others seemed to replace new cards after the old cards were out of value and become collectors' value. The new EZ-Link cards also have a higher storage capacity of S$500.00 instead of the previous S$100.00 limit but most passengers keep to the $100 limit in case of loss of card.<ref>{{cite news | url = http://www.icars.sg/2008/726/new-features-with-cepas-compliant-ez-link-card/ | archive-url = https://web.archive.org/web/20090209060202/http://www.icars.sg/2008/726/new-features-with-cepas-compliant-ez-link-card/ | url-status = dead | archive-date = 9 February 2009 | title = New features with CEPAS-compliant EZ-Link card | publisher = [[Wayback Machine]] | year = 2008}}</ref> ===EZ-Link App=== The EZ-Link App is a mobile application developed by EZ-Link that is available on the Google Play Store and App Store. It was first released as an Android-exclusive app in 2013 under the name 'My EZ-Link Mobile App',<ref>{{cite news | url = https://www.straitstimes.com/singapore/new-app-turns-your-smartphone-into-a-top-up-machine-for-ez-link-cards | title = New app turns your smartphone into a top-up machine for ez-link cards | work = [[The Straits Times]] | year = 2013 | access-date = 9 July 2019 | archive-date = 9 July 2019 | archive-url = https://web.archive.org/web/20190709070229/https://www.straitstimes.com/singapore/new-app-turns-your-smartphone-into-a-top-up-machine-for-ez-link-cards | url-status = live }}</ref> and is used for: * Topping up of EZ-Link cards and Concession Cards using NFC-enabled Android phones and with debit cards, credit cards and PayLah! as payment options. * Registering for EZ-Reload, an auto top -up service with Mastercard or Visa credit card. In August 2018, EZ-Link moved the application for EZ-Reload from web-based forms to the EZ-Link app, shortening the approval process to minutes.<ref>{{cite news | url = https://www.businesstimes.com.sg/startups/ez-link-promotes-e-payment-adoption-with-free-auto-top-up-loose-change-top-up | title = EZ-Link promotes e-payment adoption with free auto top-up, loose change top-up | publisher = [[Business Times (Singapore)|Business Times]] | year = 2018 | access-date = 14 August 2019 | archive-date = 14 August 2019 | archive-url = https://web.archive.org/web/20190814101528/https://www.businesstimes.com.sg/startups/ez-link-promotes-e-payment-adoption-with-free-auto-top-up-loose-change-top-up | url-status = live }}</ref> * Earning of points when paying with EZ-Link to redeem rewards. From February 2018, EZ-Link card users can get one LinkPoint by NTUC Link for every S$2 spent using EZ-Link at retail stalls.<ref>{{cite news | url = https://www.straitstimes.com/singapore/pay-at-stores-using-ez-link-card-and-earn-ntuc-linkpoints | title = Pay at stores using EZ-Link card and earn NTUC linkpoints | work = [[The Straits Times]] | year = 2018 | access-date = 14 August 2019 | archive-date = 14 August 2019 | archive-url = https://web.archive.org/web/20190814101529/https://www.straitstimes.com/singapore/pay-at-stores-using-ez-link-card-and-earn-ntuc-linkpoints | url-status = live }}</ref> * Registering for EZ-Pay, a post-paid card-less service for ERP and EPS payments launched in 2016 that removes the hassle of topping up CashCard for motorists in Singapore.<ref>{{cite news | url = https://www.straitstimes.com/singapore/transport/ez-pay-removes-hassle-of-topping-up-cashcard | title = EZ-Pay removes the hassle of topping up CashCard for motorists in Singapore | work = [[The Straits Times]] | year = 2016 | access-date = 14 August 2019 | archive-date = 14 August 2019 | archive-url = https://web.archive.org/web/20190814101518/https://www.straitstimes.com/singapore/transport/ez-pay-removes-hassle-of-topping-up-cashcard | url-status = live }}</ref> * On-the-go checking of transactions and balance of EZ-Link.<ref>{{cite news | url = https://www.asiaone.com/singapore/7-things-you-probably-didnt-know-about-your-ez-link-card | title = 7 things you probably didn't know about your EZ-Link card | publisher = [[AsiaOne]] | year = 2019 | access-date = 14 August 2019 | archive-date = 14 August 2019 | archive-url = https://web.archive.org/web/20190814101518/https://www.asiaone.com/singapore/7-things-you-probably-didnt-know-about-your-ez-link-card | url-status = live }}</ref> * Blocking of EZ-Link when misplaced and recovering of remaining value. * QR code payments with EZ-Link Wallet. ===EZ-Link Wallet=== On 9 March 2020, EZ-Link launched the EZ-Link Wallet, an e-wallet for mobile phones. Compared to the EZ-Link card which is based on NFC, the EZ-Link Wallet is based on QR code, bypassing the need for payment terminals, relying on smartphones and a printed QR code. It is compliant with the SGQR code system. An email address and local mobile number are required to register for an EZ-Link account. Users have to top-up the e-wallet with a debit/credit card, and make payments by scanning the QR code at a retail shop and entering the payment amount. Payment can be authorised with either a 6-digit PIN or the phone's fingerprint scanner. Up to 6 debit/credit cards can be saved in the EZ-Link app.<ref name="EZ-Link 2022 o869">{{cite web | title=EZ-Link Wallet | website=EZ-Link | date=19 September 2022 | url=https://www.ezlink.com.sg/ez-link-faqs/ez-link-wallet/#ez-link-wallet-1-2 | access-date=15 January 2024 | archive-date=15 January 2024 | archive-url=https://web.archive.org/web/20240115004820/https://www.ezlink.com.sg/ez-link-faqs/ez-link-wallet/#ez-link-wallet-1-2 | url-status=live }}</ref> Users can earn EZ-Link Rewards points for each digital wallet transaction, which can be used to redeem vouchers. The EZ-Link Wallet can also be used overseas at an Alipay Connect-enabled merchant in Japan. The following payment networks are supported by the EZ-Link Wallet: * SGQR: Singapore-based QR code payment, available at selected merchants, hawker centres, coffeeshops. * [[Alipay|Alipay+]]: A cross-border digital payments solution, interoperable with e-wallets in several Asia countries such as: Alipay+ for Japan, Alipay for China, AlipayHK for Hong Kong, EZ-Link from Singapore, KakaoPay from South Korea, GCash from the Philippines, Touch βn Go eWallet from Malaysia, and TrueMoney from Thailand.<ref>{{Cite web|url=https://www.techinasia.com/alipay-easy-travel-campaign-sees-japan-launch|title=Tech in Asia - Connecting Asia's startup ecosystem|website=www.techinasia.com}}</ref> * Virtual [[MasterCard]]: A one-time identity check via Singpass is required to activate the Mastercard account in the EZ-Link Wallet. Payment modes include: tap to pay via [[Google Wallet]] on Android devices with NFC, and [[online payment]] at Mastercard merchants globally. ===SimplyGo=== [[File:NS19 Toa Payoh Concourse Ticket Counter 20240112 183054.jpg|thumb|Commuters upgrading their EZ-Link cards to SimplyGo in January 2024]] SimplyGo was launched in March 2019 for [[MasterCard]] users as a separate account-based ticketing system allowing commuters to pay their public transport fares using bank cards.<ref name="LTA 2019 v219">{{cite web | title=An Easier Way to Travel with SimplyGo | website=LTA | date=7 March 2019 | url=https://www.lta.gov.sg/content/ltagov/en/newsroom/2019/3/2/an-easier-way-to-travel-with-simplygo.html | access-date=15 January 2024 | archive-date=15 January 2024 | archive-url=https://web.archive.org/web/20240115010236/https://www.lta.gov.sg/content/ltagov/en/newsroom/2019/3/2/an-easier-way-to-travel-with-simplygo.html | url-status=live }}</ref> SimplyGo expanded to [[Visa Inc.|Visa]] on 6 June<ref name="LTA 2019 w808">{{cite web | title=Visa to Come Onboard SimplyGo from 6 June | website=LTA | date=16 May 2019 | url=https://www.lta.gov.sg/content/ltagov/en/newsroom/2019/5/2/visa-to-come-onboard-simplygo-from-6-june.html | access-date=15 January 2024 | archive-date=15 January 2024 | archive-url=https://web.archive.org/web/20240115010615/https://www.lta.gov.sg/content/ltagov/en/newsroom/2019/5/2/visa-to-come-onboard-simplygo-from-6-june.html | url-status=live }}</ref> and [[NETS (company)|Nets]] on 16 November.<ref name="LTA 2019 v013">{{cite web | title=NETS to Come On Board with SimplyGo from 16 November | website=LTA | date=7 November 2019 | url=https://www.lta.gov.sg/content/ltagov/en/newsroom/2019/11/1/NETS_to_come_on_board_with_SimplyGo.html | access-date=15 January 2024 | archive-date=15 January 2024 | archive-url=https://web.archive.org/web/20240115012050/https://www.lta.gov.sg/content/ltagov/en/newsroom/2019/11/1/NETS_to_come_on_board_with_SimplyGo.html | url-status=live }}</ref> When the system launched, Senior Parliamentary Secretary for Transport Baey Yam Keng said that SimplyGo was not intended to replace other payment methods such as EZ-Link.<ref name="Abdullah 2019 n096">{{cite web | last=Abdullah | first=Zhaki | title=SimplyGo with new transport payment option | website=The Straits Times | date=4 April 2019 | url=https://www.straitstimes.com/singapore/transport/lta-launches-digital-payment-scheme-for-public-transport | access-date=15 January 2024 | archive-date=5 April 2019 | archive-url=https://web.archive.org/web/20190405083247/https://www.straitstimes.com/singapore/transport/lta-launches-digital-payment-scheme-for-public-transport | url-status=live }}</ref> In September 2020, a pilot program to expand the use of SimplyGo with EZ-Link adult cards was launched.<ref name="LTA 2020 f566">{{cite web | title=LTA Launches SimplyGo Pilot On EZ-Link Cards | website=LTA | date=1 September 2020 | url=https://www.lta.gov.sg/content/ltagov/en/newsroom/2020/9/news-releases/LTA_launches_SimplyGo_pilot.html | access-date=15 January 2024 | archive-date=16 December 2023 | archive-url=https://web.archive.org/web/20231216083859/https://www.lta.gov.sg/content/ltagov/en/newsroom/2020/9/news-releases/LTA_launches_SimplyGo_pilot.html | url-status=live }}</ref> This was followed on 28 January 2021 by the rollout of account-based EZ-Link cards for adults. Commuters could also update their existing EZ-Link cards to the new system.<ref name="LTA 2021 j858">{{cite web | title=Account-based EZ-Link cards available for use in Public Transport from 28 Jan | website=LTA | date=28 January 2021 | url=https://www.lta.gov.sg/content/ltagov/en/newsroom/2021/1/news-releases/account-based-ez-link-cards-available-for-use-in-public-transpor.html | access-date=15 January 2024 | archive-date=13 January 2024 | archive-url=https://web.archive.org/web/20240113131617/https://www.lta.gov.sg/content/ltagov/en/newsroom/2021/1/news-releases/account-based-ez-link-cards-available-for-use-in-public-transpor.html | url-status=live }}</ref><ref name="EZ-Link 2021 p136">{{cite web | title=EZ-Link Offers Account-Based Ticketing for Public Transport | website=EZ-Link | date=27 January 2021 | url=https://www.ezlink.com.sg/2021/01/28/ez-link-offers-account-based-ticketing-for-public-transport/ | access-date=15 January 2024 | archive-date=15 January 2024 | archive-url=https://web.archive.org/web/20240115004902/https://www.ezlink.com.sg/2021/01/28/ez-link-offers-account-based-ticketing-for-public-transport/ | url-status=live }}</ref> Concession cards were included in SimplyGo on 19 October 2022, with the option to upgrade student concession cards only available in 2023.<ref name="LTA 2022 y847">{{cite web | title=Concession Cards to Come on Board SimplyGo | website=LTA | date=19 October 2022 | url=https://www.lta.gov.sg/content/ltagov/en/newsroom/2022/10/news-releases/concession_cards_to_come_on_board_simplygo.html | access-date=15 January 2024 | archive-date=15 January 2024 | archive-url=https://web.archive.org/web/20240115011430/https://www.lta.gov.sg/content/ltagov/en/newsroom/2022/10/news-releases/concession_cards_to_come_on_board_simplygo.html | url-status=live }}</ref> In March 2023, the [[Land Transport Authority]] (LTA) announced that it would merge the TransitLink SimplyGo and EZ-Link mobile apps into a single "SimplyGo" app.<ref name="ezlink transitlink merger">{{Cite web|url=https://www.lta.gov.sg/content/ltagov/en/newsroom/2023/3/news-releases/transit-link-and-ez-link-working-towards-one-stop-ticketing-serv.html|title=LTA | Transit Link and EZ-Link Working Towards One-stop Ticketing Services for Commuters|website=www.lta.gov.sg|access-date=9 November 2023|archive-date=9 November 2023|archive-url=https://web.archive.org/web/20231109025707/https://www.lta.gov.sg/content/ltagov/en/newsroom/2023/3/news-releases/transit-link-and-ez-link-working-towards-one-stop-ticketing-serv.html|url-status=live}}</ref><ref name="www.transitlink.com.sg f470">{{cite web | title="SimplyGo" Branding for One-Stop Transit Ticketing and Travel Card Services | publisher=TransitLink | url=https://www.transitlink.com.sg/simplygo-branding-for-one-stop-transit-ticketing-and-travel-card-services/ | access-date=13 January 2024 | archive-date=15 December 2023 | archive-url=https://web.archive.org/web/20231215124333/https://www.transitlink.com.sg/simplygo-branding-for-one-stop-transit-ticketing-and-travel-card-services/ | url-status=live }}</ref> On 15 June, the EZ-Link Pte Ltd's (EZ-Link) and Transit Link Pte Ltd's (TransitLink) transit and travel card-related services were consolidated under the "SimplyGo" branding.<ref name="LTA 2023 i156">{{cite web | title="SimplyGo" Branding for One-Stop Transit Ticketing and Travel Card Services | website=LTA | date=15 June 2023 | url=https://www.lta.gov.sg/content/ltagov/en/newsroom/2023/6/news-releases/-simplygo--branding-for-one-stop-transit-ticketing-and-travel-ca.html | access-date=15 January 2024 | archive-date=13 January 2024 | archive-url=https://web.archive.org/web/20240113131519/https://www.lta.gov.sg/content/ltagov/en/newsroom/2023/6/news-releases/-simplygo--branding-for-one-stop-transit-ticketing-and-travel-ca.html | url-status=live }}</ref> On 9 January 2024, LTA announced that EZ-Link cards that had not yet been upgraded to SimplyGo and Nets Flashpay cards would be deprecated on 1 June 2024.<ref name="LTA 2024 i406">{{cite web | title=EZ-Link Adult Cardholders and NETS FlashPay Cardholders to Transit to SimplyGo for Public Transport Fare Payments by 1 June | website=LTA | date=9 January 2024 | url=https://www.lta.gov.sg/content/ltagov/en/newsroom/2024/1/news-releases/ez-link_adult_cardholders_and_nets_flashpay_cardholders_to_transit_to_simplygo.html | access-date=15 January 2024 | archive-date=11 January 2024 | archive-url=https://web.archive.org/web/20240111014309/https://www.lta.gov.sg/content/ltagov/en/newsroom/2024/1/news-releases/ez-link_adult_cardholders_and_nets_flashpay_cardholders_to_transit_to_simplygo.html | url-status=live }}</ref><ref name="CNA 2024 s464">{{cite web | title=Non-SimplyGo EZ-Link, NETS FlashPay cards not valid for public transport from June | website=CNA | date=9 January 2024 | url=https://www.channelnewsasia.com/singapore/simplygo-ezlink-nets-flashpay-public-transport-fare-payment-lta-4034876 | access-date=15 January 2024 | archive-date=15 January 2024 | archive-url=https://web.archive.org/web/20240115062043/https://www.channelnewsasia.com/singapore/simplygo-ezlink-nets-flashpay-public-transport-fare-payment-lta-4034876 | url-status=live }}</ref> By then, a majority of commuters were already using SimplyGo, and the existing card-based system was near the end of its [[Operating life|operational lifespan]]. As it would also be costly to run both ticketing systems, the LTA decided to proceed with SimplyGo.<ref name="Tjoe 2024 r894"/> ====Criticism and transitional issues==== Many commuters expressed dissatisfaction with the change,<ref name="Ng 2024 j292">{{cite web | last=Ng | first=Abigail | title=CNA Explains: Why some Singapore commuters are upset about moving from EZ-Link to SimplyGo | website=CNA | date=11 January 2024 | url=https://www.channelnewsasia.com/singapore/simplygo-ezlink-commuters-reactions-lta-4040271 | access-date=15 January 2024 | archive-date=15 January 2024 | archive-url=https://web.archive.org/web/20240115062104/https://www.channelnewsasia.com/singapore/simplygo-ezlink-commuters-reactions-lta-4040271 | url-status=live }}</ref> particularly the inability to ascertain the fares charged at the transaction points on buses and the MRT after their cards were upgraded to SimplyGo.<ref name="Tjoe 2024 r894">{{cite web | last=Tjoe | first=Lee Nian | title=askST: Why can't I see fares charged on card readers with SimplyGo? | website=The Straits Times | date=12 January 2024 | url=https://www.straitstimes.com/singapore/transport/askst-why-can-t-i-see-fares-charged-on-card-readers-with-simplygo | access-date=15 January 2024 | archive-date=15 January 2024 | archive-url=https://web.archive.org/web/20240115014445/https://www.straitstimes.com/singapore/transport/askst-why-can-t-i-see-fares-charged-on-card-readers-with-simplygo | url-status=live }}</ref> When the issue was raised in 2023, the LTA explained that, as most of the SimplyGo features involve back-end processing, riders could not view their stored value card balance and deductions at MRT fare gates and bus readers. The fare transactions could only be viewed on the SimplyGo app.<ref name="LTA 2023 b926">{{cite web | title=View SimplyGo transactions in app and at ticketing machines | website=LTA | date=10 October 2023 | url=https://www.lta.gov.sg/content/ltagov/en/newsroom/2023/10/media-replies/view-simplygo-transactions-in-app-and-at-ticketing-machines.html | access-date=15 January 2024 | archive-date=15 January 2024 | archive-url=https://web.archive.org/web/20240115011959/https://www.lta.gov.sg/content/ltagov/en/newsroom/2023/10/media-replies/view-simplygo-transactions-in-app-and-at-ticketing-machines.html | url-status=live }}</ref> The LTA said that while it would be possible to implement the feature for SimplyGo users, it would take "a few more seconds" for the information from the backend to be displayed at the fare gates, and hence would slow down commuters who were entering or exiting.<ref name="Yeo 2024 u694">{{cite web | last=Yeo | first=Nikki | title=Displaying fares, deductions at gantries under SimplyGo possible but 'will lead to longer queues': LTA | website=TODAY | date=12 January 2024 | url=https://www.todayonline.com/singapore/simplygo-display-fares-deductions-possible-longer-queues-lta-2341491 | access-date=15 January 2024 | archive-date=15 January 2024 | archive-url=https://web.archive.org/web/20240115014556/https://www.todayonline.com/singapore/simplygo-display-fares-deductions-possible-longer-queues-lta-2341491 | url-status=live }}</ref> During the week after LTA's announcement, several commuters attempted to upgrade their EZ-Link cards to the SimplyGo platform. The high transaction volume caused the SimplyGo system to become less stable and responsive, resulting in longer processing times and failed upgrades that lead to commuters' cards being invalidated.<ref name="Ng 2024 c102">{{cite web | last=Ng | first=Abigail | title=Commuters run into problems upgrading EZ-Link cards amid complaints over switch to SimplyGo | website=CNA | date=12 January 2024 | url=https://www.channelnewsasia.com/singapore/simplygo-ezlink-commuters-face-issues-upgrading-4043246 | access-date=22 January 2024}}</ref> On 19 January 2024, the SimplyGo upgrade feature on ticketing machines at MRT stations have been restricted to "TUK with Supervision".<ref name="Tjoe Yaohui Xuan 2024 q742">{{cite web | last1=Tjoe | first1=Lee Nian | last2=Yaohui | first2=Lim | last3=Xuan | first3=Leow Wen | title=Free exchange of Nets FlashPay cards at SimplyGo ticket offices postponed 'until further notice' | website=The Straits Times | date=19 January 2024 | url=https://www.straitstimes.com/singapore/transport/nets-postpones-free-exchange-of-flashpay-cards-at-simplygo-ticket-offices-until-further-notice | access-date=22 January 2024}}</ref> On 22 January, transport minister [[Chee Hong Tat]] announced that the LTA reversed their decision and decided to extend the use of the card-based system. Those who had converted their cards to the new SimplyGo system during the January period could revert to the old system if they preferred to at no additional cost.<ref name="LTA 2024 v425">{{cite web | title=Card Exchange for SimplyGo EZ-Link and Concession Cardholders | website=LTA | date=22 January 2024 | url=https://www.lta.gov.sg/content/ltagov/en/newsroom/2024/1/news-releases/card-exchange-for-simplygo-ez-link-and-concession-cardholders.html | access-date=22 January 2024}}</ref> Chee also acknowledged that the issues encountered during the transition could have been avoided "with better preparation". An additional S$40 million (US${{ToUSD|40|Singapore|year=2020}} million) would be invested to maintain both systems.<ref name="Tjoe Yufeng 2024 x481">{{cite web | last1=Tjoe | first1=Lee Nian | last2=Yufeng | first2=Kok | title=LTA shelves plan to replace older public transport payment cards with SimplyGo by June 1 | website=The Straits Times | date=22 January 2024 | url=https://www.straitstimes.com/singapore/transport/lta-shelves-plan-to-replace-older-public-transport-payment-cards-with-simplygo-by-june-1 | access-date=22 January 2024}}</ref>
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