Editing Expedia (section)

===Delays in refunds of flights cancelled due to COVID-19===
In 2020, during the [[COVID-19 pandemic]], customers complained regarding the process to get refunds for cancelled flights. Customers complained of excessively long call times and being unable to get through to a representative.<ref>{{Cite news | url=https://www.wftv.com/news/action9/consumers-grow-frustrated-with-expedia-over-covid-19-refunds/LRJUN2R3EFGFPDUVAPF3XTNBLU/ | title=Consumers grow frustrated with Expedia over COVID-19 refunds | first=Todd | last=Ulrich | work=[[WFTV]] | date=February 5, 2021}}</ref> This led to many lawsuits.<ref>{{cite news | url=https://www.usatoday.com/story/travel/news/2020/09/09/expedia-sued-refusing-refunds-pandemic/5763768002/ |title=Traveler sues Expedia for refusing refunds on canceled flights during COVID-19 pandemic |work=USA Today | date=September 9, 2020}}</ref><ref>{{cite news |url=https://www.courthousenews.com/hotels-accuse-expedia-orbitz-of-brazen-deceit/ | title=Hotels Accuse Expedia, Orbitz of Brazen Deceit | work=[[Courthouse News Service]] | first=MATTHEW | last=RENDA | date=August 19, 2016}}</ref>