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Hawthorne effect
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== Mass interviewing program == The program was conducted from 1928 to 1930 and involved 20,000 interviews. The interviews initially used direct questioning, asking questions related to the supervision and policies of the company involved. The drawback of the direct questioning was that the answers were only "yes" or "no", which was unhelpful for finding the root of problems. Therefore, researchers took to indirect questioning, in which the interviewer would listen. This gave valuable insights about workers' behavior, specifically that the behavior of a worker (or individual) is shaped by group behavior.
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