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Highway Emergency Response Operators
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=== Towing and Recovery Incentive Program (TRIP) === The HERO units also oversee the TRIP program which now requires an accident to be cleared enough to have traffic significantly improved in 90 minutes from the time that the towing company arrives on scene and is given notice to proceed. (must be on scene in 30 (peak) to 45 (non-peak) minutes or less)<ref>{{Cite web |title=Traffic Control Concepts for Incident Clearance: 2.0 Laws/Policies - FHWA Office of Operations |url=https://ops.fhwa.dot.gov/publications/fhwahop08057/20.htm}}</ref> Most towing companies pass this requirement because of assistance from GDOT in getting to the scene. Towing companies in the TRIP program must meet a minimum set of standards and pass inspections by GDOT. The approved equipment is issued a TRIP certification sticker.
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