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Interactive voice response
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===Banking=== Banking institutions are reliant on IVR systems for [[customer engagement]] and to extend business hours to a [[24/7]] operation. [[Telephone banking]] allows customers to check balances and transaction histories as well as to make payments and transfers. As online channels have emerged, banking customer satisfaction has decreased.<ref>{{cite web|url=http://www.itproportal.com/2016/05/10/interactive-voice-response-ivr-the-missing-link/|title=Interactive Voice Response (IVR): The missing link|publisher=IT Pro Portal|author=Comes, Sherry|work=ITProPortal |date=3 November 2020 }}</ref>
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