Editing Intrado (section)

==Controversies==
In April 2014, Intrado was partially responsible for a 14-state 911 outage that affected an estimated 11 million people and 6,000 emergency help calls.<ref>{{cite web |url=https://medium.com/dataseries/the-counter-overflowth-behind-centurylinks-911-service-outage-of-2014-58eb30ca6252|title=Busy Signal: Behind CenturyLink's 911 Service Outage of 2014|date=11 February 2020}}</ref><ref>{{cite web |url=https://www.theverge.com/2014/10/20/7014705/coding-error-911-fcc-washington|title=A preventable coding error knocked out 911 service for millions|date=20 October 2014}}</ref><ref>{{cite web |url=https://docs.fcc.gov/public/attachments/DOC-330012A1.pdf|title=April 2014 Multistate 911 Outage: Cause and Impact|date=October 2014|access-date=2022-06-18}}</ref> As a result, the [[FCC]] fined Intrado $1.4 million.<ref>{{cite web|url=https://docs.fcc.gov/public/attachments/DOC-332853A1.pdf|date=2015-04-06|access-date=2022-06-18|title=FCC Fines CenturyLink and Intrado $17.4 Million For Multi-State 911 Outage}}</ref>

In November 2019, Intrado agreed to pay $175,000 to the US Treasury due to glitches in their system that occurred in August 2018 that left millions without access to 911 access for 65 minutes across 6 states.<ref>{{cite web |last1=Harvey |first1=News Analysis Phil |last2=Reading 11/5/2019 |first2=Light |title=CenturyLink, West Safety Agree to Pay Up for 911 Outage |url=https://www.lightreading.com/automation/centurylink-west-safety-agree-to-pay-up-for-911-outage/d/d-id/755381 |website=Light Reading |language=en}}</ref><ref>{{cite web |last1=FCC News |title=FCC Announces Settlements with CenturyLink & West Safety Communications Regarding 911 Outage in August 2018|url=https://docs.fcc.gov/public/attachments/DOC-360612A1.pdf |website=FCC |publisher=FCC}}</ref><ref>{{cite web |title=CenturyLink, West Safety Comms agree to $575,000 fine over 911 outage |url=https://www.rcrwireless.com/20191105/public-safety/centurylink-west-safety-comms-agree-to-575000-fine-over-911-outage |website=RCR Wireless News |date=5 November 2019}}</ref>

In September 2020, 911 outages were reported across 14 states for more than an hour due in part to Intrado.<ref>{{cite web |last1=Krebs |first1=Brian |title=Who's Behind Monday's 14-State 911 Outage? — Krebs on Security |url=https://krebsonsecurity.com/2020/09/whos-behind-mondays-14-state-911-outage/ |website=Krebs on Security}}</ref><ref>{{cite web |last1=Hollister |first1=Sean |title=911 outages have become a fact of life — are we even fixing this? |url=https://www.theverge.com/2020/9/29/21494652/911-outage-centurylink-lumen-intrado |website=The Verge |language=en |date=29 September 2020}}</ref>